Protos’ Advanced Security Operations Center Benefits for Clients

Protos phone operator

Outstanding customer service and attention to detail are top priorities at Protos. We prove this by our “service first” mindset. Our managed service provider (MSP) model stands out from the competition because we are able to focus on a client’s unique wants and needs, along with other factors (ie. location, size) to create a custom security solution by presenting multiple security vendors with back up options.

Holiday Tips from Protos Security

inside of a shopping mall as seen by a surveillance camera

The holiday season can be incredibly busy, but it’s important to prioritize safety. We’d like to share these holiday tips so you can remain especially vigilant in both your personal and professional lives.

Top 5 Tips When Transitioning Security Providers

building lobby with dark color overlay

Managing contract security services for your locations isn’t always easy, especially if the provider’s service doesn’t meet your standards. When the wrong provider is chosen, there comes a point where a lack of safety and professionalism within your security team negatively impacts both your operations and employees. Here are a few tips to avoid some common mistakes when the time comes to transition to a new security provider.

How Does Protos Stack Up Against the Competition?

view of space of the United States at night showing population centers

How does Protos stack up against the competition? We have disrupted the security industry with a unique approach to security through a managed service provider model and our proprietary technology developed by our in-house software team. When the technology that drives our client portal, integrations and reporting is layered with a proactive approach to service, our customer experience levels are second to none.

Data Integrations for Your Security Program

Protos Security technology

As the world continues to modernize, industry experts predict that the future of security includes more interconnectivity between systems. Data integrations for security are expected to become less of a value-added benefit and more of a must-have. Protos continues to lead the security guarding industry by actively researching and building modernization options into our software and growing possible integration points for our clients as just one way we can further enhance the industry.

Protos Celebrates International Security Officers Day

security officer confidently standing with his hands resting on security bollards

For Protos Security, International Security Officers Day, recognized on July 24 each year, is one of the most important days of the year. It’s a chance to recognize the security officers who are working on the front lines, keeping us safe every single day.

How Technology will Impact the Future of Security

security cameras in front of a building in the evening

The physical security industry is composed of some of the most essential and enduring services, especially as it pertains to security officers. The security industry has survived numerous disruptions, making it particularly interesting to consider from a technology perspective.

What is the Protos Service First Culture?

group photo of Protos Security Employees

At Protos, delivering the best possible service is central to everything we do. “Service first” is not a tagline, product offering or vaguely articulated goal. It is a true culture, ingrained into all aspects of our organization from operations and client relations to software development.

How to Take a 3D Approach to Risk Mitigation

concept of security officer. Dot mesh makes image of security officer using an app

Whether your focus is to reduce shrink, control access or ensure adherence to life safety protocols, utilizing reliable security measures in conjunction with well-trained security personnel will increase the likelihood of a positive outcome. Multidimensional risk mitigation can be simplified down to the “3 Ds” – Deter, Detect and Delay.

Be Prepared to Pivot This Holiday Season

Protos Security magazine article

It’s no secret that this is an unusual time and that many functions within retail – Loss Prevention especially – will be different. We face a volatile holiday season as increasingly cautious consumers and retailers both worry about illness, civil unrest, unemployment rates, the broader economy and more.

Protos
Headquarters

383 Main Ave, Suite 505
Norwalk, CT 06851, USA
Phone: 203.941.4700

Protos
Headquarters

383 Main Ave, Suite 505
Norwalk, CT 06851, USA
Phone: 203.941.4700

Mark Hjelle

Chief Executive Officer

Mark Hjelle is the CEO of Security Services Holdings, LLC as well as Protos Security and its subsidiaries. Mark is an experienced Chief Executive Officer and Board Member who has led large national business and facilities services firms for nearly 25 years delivering strong top- and bottom-line growth while building high-performing teams with strong culture. Most recently, he was CEO for CSC ServiceWorks, a B2B2C provider of technology-enabled consumer services. Prior to CSC, Mark was President of Brickman/Valleycrest a national provider of exterior landscape and snow removal services. Over the course of his 18-year tenure at Brickman, he held numerous leadership positions in operations, finance and business development. Mark holds a Bachelor of Science degree in Economics from The Wharton School of Business, University of Pennsylvania, a Master of Government Administration from the University of Pennsylvania Fels Institute of Government and a Law Degree from Case Western Reserve School of Law.