Reliable transparency meets flexible agility for the protection you need and the data you deserve.
You shouldn’t have to settle for slow-to-no customer service, unreliable attendance, uneven performance, over-billing and gaps in coverage.
You need a modern security experience.
And that’s what Protos delivers.
With always-accountable customer service and intuitive dashboards, you get:
Security Officers
Scalable protection for people and property in any situation
Wherever you need coverage, we have a local partner who knows the community. Our network means your needs are covered—quickly and thoroughly.
We offer security officer services from unarmed or armed guards to marked patrol vehicles, to professional concierge officers. And when your needs change, we adapt.
We adjust to your needs; we don’t ask you to fit ours. Whatever the length or type of contract, our service is backed by our 24/7 dispatch and operations center. We’re here for you, always.
With Protos, you get a single point of contact to coordinate a team of experts dedicated to delivering on today’s needs and preparing for tomorrow.
Our proprietary platform puts improved staffing, vetting, training, visibility, accountability and flexibility at your fingertips.
We take responsibility for the safety of your operations, both when it works, and when it needs to improve.
We’re relentless about living up to our promises. If issues arise, we will not rest until we make it right.
We provide reliable, experienced security professionals, where, when and how you need them.
Each Protos client is assigned a Senior Service Agent as their main point of contact. Beyond that personal focus, we also have a documented process in place for listening to your concerns and acting on them.
When issues arise we create a full description along with follow-up tasks. Dispatch manages the hot spot, communicating with the client and documenting the situation. If the issue can’t be resolved with the current partner, Protos will replace the officer or the vendor as necessary. And we’ll use the feedback for future process improvements, both for your account as well as for others.
Modern, responsive security fast; when, where and how you need it.
We only bill what we deliver, backed up by 24/7 monitoring.
We never settle; we’re always pushing ourselves to be better.
You get a single point of contact to coordinate a team of experts.
Get In Touch With Us
Contact us today to learn more about our agile, adaptable guarding services.
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383 Main Ave, Suite 505
Norwalk, CT 06851, USA
Phone: 203.941.4700
Chief Executive Officer
Mark Hjelle is the CEO of Security Services Holdings, LLC as well as Protos Security and its subsidiaries. Mark is an experienced Chief Executive Officer and Board Member who has led large national business and facilities services firms for nearly 25 years delivering strong top- and bottom-line growth while building high-performing teams with strong culture. Most recently, he was CEO for CSC ServiceWorks, a B2B2C provider of technology-enabled consumer services. Prior to CSC, Mark was President of Brickman/Valleycrest a national provider of exterior landscape and snow removal services. Over the course of his 18-year tenure at Brickman, he held numerous leadership positions in operations, finance and business development. Mark holds a Bachelor of Science degree in Economics from The Wharton School of Business, University of Pennsylvania, a Master of Government Administration from the University of Pennsylvania Fels Institute of Government and a Law Degree from Case Western Reserve School of Law.
