Knowledge Hub

Stay informed with the latest trends, strategies and thought leadership articles in the world of security services. Protos’ knowledge hub delivers news and blog articles to help businesses and individuals safeguard what matters most.

Here you’ll find valuable resources to support your security goals.

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This article explores how the 2025 Pacific Palisades wildfire revealed critical gaps in traditional financial institution crisis planning, highlighting the need to protect physical assets like cash and safe-deposit boxes alongside digital infrastructure. Learn more in this article.
Anthony Escamilla, CFO of Protos Security, recently shared insights with CFO Leadership on what it takes to build a financially resilient security services organization at scale. In the interview, he discusses the importance of disciplined forecasting, strong service-level economics and data-driven decision-making to manage a nationwide network of security providers while maintaining service quality and profitability.
Peter Platten, Protos Security’s Chief Revenue Officer, was featured in an article by SecurityInfoWatch.com. Read the full article to learn why asset-light, technology-enabled security service models are challenging traditional workforce ownership and transforming physical security.
Protos Security’s AI-powered operational assistant has earned industry recognition, with Senior Vice President of Software Engineering Cameron Tabor receiving SecurityInfoWatch’s 2026 Security Innovator Award for leading its development. The annual award recognizes security professionals whose innovative thinking and technological leadership are helping shape the future of security operations.
Protos Security will exhibit at the Global Security Exchange (GSX) 2026 Conference, taking place September 14-16 at the Georgia World Congress Center in Atlanta, GA. Attendees can visit Protos at booth #2405 to experience how the company is transforming security operations through fully integrated security services, intelligent software and AI-powered insights.
Real-time security data gives enterprise organizations complete visibility into guard coverage, attendance and billing, helping eliminate unnecessary costs and improve accountability. Learn how GPS-verified tracking, automated invoicing and centralized documentation help security leaders reduce risk and make more informed decisions across every location.
Static reporting has long been the backbone of physical security, but today’s programs require more than dashboards and reports. Discover how conversational intelligence helps security leaders access real-time answers, connect operational data and make faster, more confident decisions.
After the shock, damage and disruption of a crisis have worn off and store managers and associates are returning to work, it’s tempting to breathe a sigh of relief and return to business as usual. However, doing so causes most retail security teams to miss an invaluable opportunity to assess what worked and avoid what didn’t. That’s where an after-action review (AAR) becomes essential. 
When retailers prepare for hurricanes, wildfires, floods or other natural disasters, the focus often goes to the immediate threat: protecting property, communicating closures and keeping people safe. But for multi-location retailers, the bigger operational test often comes after the event.
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383 Main Ave, Suite 505
Norwalk, CT 06851, USA
Phone: 203.941.4700

Protos
Headquarters

383 Main Ave, Suite 505
Norwalk, CT 06851, USA
Phone: 203.941.4700

Mark Hjelle

Chief Executive Officer

Mark Hjelle is the CEO of Security Services Holdings, LLC as well as Protos Security and its subsidiaries. Mark is an experienced Chief Executive Officer and Board Member who has led large national business and facilities services firms for nearly 25 years delivering strong top- and bottom-line growth while building high-performing teams with strong culture. Most recently, he was CEO for CSC ServiceWorks, a B2B2C provider of technology-enabled consumer services. Prior to CSC, Mark was President of Brickman/Valleycrest a national provider of exterior landscape and snow removal services. Over the course of his 18-year tenure at Brickman, he held numerous leadership positions in operations, finance and business development. Mark holds a Bachelor of Science degree in Economics from The Wharton School of Business, University of Pennsylvania, a Master of Government Administration from the University of Pennsylvania Fels Institute of Government and a Law Degree from Case Western Reserve School of Law.