Protos is the premier provider of security guard, off-duty law enforcement services and specialized services, placing our innovative technology and customer-centric approach at the center of our offerings.
We take responsibility for the safety and security of your operations, both when it works, and when it needs to improve.
We proactively respond to and solve any issues with urgency, while providing custom reporting and actual-time billing so you know exactly what’s going on.
We’re relentless about living up to our promises. If issues arise, we will not rest until we make it right. From the C-team to the field team, our entire organization is committed to your hassle-free and always-accountable customer experience.
By vetting, training, and orchestrating thousands of local owner/operator security vendors + the largest off-duty law enforcement network, we can instantly provide reliable, experienced security professionals who care about your community as much as you do.
That means scalable protection for people and property in any situation.
Offering one point of contact backed by our 24/7 dispatch & operations center and covering a variety of client needs across all 50 states, Canada and Puerto Rico.
To uphold our service first culture, Protos has several measures in place to simplify our client’s jobs as well as to check in on satisfaction levels. Each client is assigned a Service Agent as their main point of contact and, as our clients’ programs grow, we add additional support through a Strategic Account Manager (SAM) to function as a client advocate and offer security program guidance. These account team members are also backed by our 24/7 dispatch team meaning assistance is always available.
Protos has the largest security partnership network, with more than 4,000 well-vetted security providers placed strategically across our coverage areas.
Our unique model provides security officers and off-duty police from thousands of well-vetted security services vendors, all backed by the consistency of our client portal technology with an unprecedented 100% adoption rate. This provides us with not only the largest and most flexible “bench” of officers to choose from, but also enables us to match the best service for clients based on a variety of factors. These factors include individualized client and post requirements, the vendor’s track record and service rates.
Our client satisfaction rate speaks for itself and clients love using our technology offerings.
16
Annual Service Hours
More than 16 million annual hours of security services are provided to our customers across the U.S. and Canada. Every minute captured in our proprietary software.
150k
Incident Alerts Annually
Security officers are using Protos' technology 24/7 to report incidents in real-time.
21k
Service Locations
We serve a variety of clients in numerous industries through our integrated security approach.
Protos' Key Differentiators
Protos promises an unwavering experience.
Local expertise, agile coverage
Our network includes thousands of locally owned guarding vendors plus the largest off-duty law enforcement network plus remote guarding and specialized services.
Data-validated billing
We don’t bill by the expectation, we bill by delivery, backed up by 24/7 monitoring and real-time response to handle any issue.
Continuous improvement program
We never settle, whether acting quickly on customer feedback, modernizing our business, or addressing pain points before they become problems, we’re always pushing ourselves to be better.
Always-accountable customer service
You get a single point of contact to coordinate a team of experts dedicated to delivering on today’s needs and preparing for tomorrow.
Who We Serve
Who We Serve
Banking & Financial Institutions
Chemical & Petrochemical
Commercial Real Estate
Distribution & Logistics
Healthcare and Hospitals
High Tech
Hotels
Manufacturing & Industrial
Multifamily Properties
Retail
What clients are saying
Testimonials
Protos is the only guard company where I constantly receive compliments on the level of service they provide. Plus the technology they bring to the table is unmatched. We have experienced a 5% savings because of time worked being properly billed and reported.
Loss Prevention Manager of Distribution Regional Logistics Company
Protos has always delivered what they say. When we call for emergency service, they constantly communicate with us until the request is filled. Compared to our previous provider, they are great communicators and I have and would highly recommend them to anyone.
Customer Support Manager National Provider of Home Security Services
Protos is a single point of contact for guard coverage in all of our stores and distribution centers. We can also follow up using various reporting tools, which greatly enhances our ability to manage and be informed of our guard activity. They have truly found a way to add value to an age-old solution.
Senior Security Manager Global Fashion Retailer
Latest News
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