Protos is the premier provider of security guard and off duty police services, placing our innovative technology and customer-centric approach at the center of our offerings.
As one of the largest providers of security nationwide, Protos is uniquely qualified to address and better meet the unique challenges that security and facility managers face.
Protos clients can easily request security service in one of three ways: phone, email or online. Requests are processed through our 24/7/365 dispatch team in Roanoke, VA. Once our dispatch team receives the request, an email is sent to the client confirming that dispatch is working to obtain coverage. Each request is also immediately placed into the Protos purpose-built queue so it is prioritized with the proper amount of urgency.
Protos' proprietary workforce management software platform was designed specifically to fit the needs of national companies and is unrivaled in the security industry.
With Protos, you receive security services at a national level while being serviced by locally owned and operated businesses passionate about security. Typically, our vendors are small to regional service providers founded by former police or military. As entrepreneurs, they live and thrive by their business succeeding and they have vast experience and leadership across the spectrum of security. Like Protos, they have a vested interest in making sure clients are not only happy but are being heard and understood.
Full data transparency into all aspects of your security program is available to all Protos customers through our unrivaled and innovative client portal.
Protos’ proprietary client portal technology captures real-time, accurate data from your officer program, spanning from timekeeping to incident reporting. We deliver improved transparency, accuracy and efficiency of your security program so you can focus on other priorities.
Invoices are based on confirmed time worked rather than projected time or estimates because an effective security program shouldn't come with surprises.
Through Protos’ technology, all security officers are required to clock in using their smartphone or an onsite caller ID verified phone along with a unique 4-digit pin. Protos can GPS verify that the officer is at your site and our system then sends a link to their smartphone to finish the clock in the process. The officer must be within 400 yards of the client’s location to successfully clock in. These steps ensure that officers only clock in when they arrive. In addition, billing is handled in real-time and offers options to fit the client’s individual needs. For example, Protos can provide one invoice every week including all sites covered or an invoice per location each week.
Offering one point of contact backed by our 24/7 dispatch & operations center and covering a variety of client needs across all 50 states, Canada and Puerto Rico.
To uphold our service first culture, Protos has several measures in place to simplify our client’s jobs as well as to check in on satisfaction levels. Each client is assigned a Strategic Account Manager (SAM) to function as a client advocate and a Service Agent as their main point of contact for day-to-day matters. These account team members are also backed by our 24/7 dispatch team meaning assistance is always available.
Protos has the largest security partnership network, with more than 4,000 well-vetted security providers placed strategically across our coverage areas.
Our unique model provides security officers and off duty police from thousands of well-vetted security services vendors, all backed by the consistency of our client portal technology with an unprecedented 100% adoption rate. This provides us with not only the largest and most flexible “bench” of officers to choose from, but also enables us to match the best service for clients based on a variety of factors. These factors include individualized client and post requirements, the vendor’s track record and service rates.
Our client satisfaction rate speaks for itself and clients love using our technology offerings.
90
Average Speed to Post
With an unrivaled speed to post, we can staff faster than even the largest companies.
350k
Incident Alerts Annually
Security officers are using Protos' technology 24/7 to report incidents in real-time.
12k
Service Locations
We serve a variety of clients in numerous industries through our integrated security approach.
Protos' Key Differentiators
What Sets Us Apart?
24/7 Dispatch Center
Protos offers one point of contact for nationwide security, all backed by our 24/7 dispatch and operations center.
Innovation & Technology
Protos is known as an industry disrupter and we're always working to expand our services with innovative new ideas.
Unrivaled Client Portal
Our portal's features include the seamlessness of a single sign-on and the simplicity of ordering security services online.
Nationwide Coverage
Protos offers nationwide security coverage including Puerto Rico and extends service into Canada as well.
Who We
Serve
Who We Serve
Financial Institutions
Warehouse/Distribution
Manufacturing
Commercial Real Estate
Healthcare
Higher Education
Construction
Retail
Residential
Environmental
What clients are saying
Testimonials
Protos is the only guard company where I constantly receive compliments on the level of service they provide. Plus the technology they bring to the table is unmatched. We have experienced a 5% savings because of time worked being properly billed and reported.
Loss Prevention Manager of Distribution
Regional Logistics Company
Protos has always delivered what they say. When we call for emergency service, they constantly communicate with us until the request is filled. Compared to our previous provider, they are great communicators and I have and would highly recommend them to anyone.
Customer Support Manager
National Provider of Home Security Services
Protos is a single point of contact for guard coverage in all of our stores and distribution centers. We can also follow up using various reporting tools, which greatly enhances our ability to manage and be informed of our guard activity. They have truly found a way to add value to an age-old solution.
Senior Security Manager
Global Fashion Retailer
Latest News
Protos Security Announces the Acquisition of Off Duty Services
