As a managed services provider, Protos Guarding is not limited by our in-house divisions alone and has the flexibility to fill posts with officers from any of our 4,000+ vendors.
Security Services Nationwide
Protos is quickly becoming the premier guard service company by placing our innovative technology and customer-centric approach at the center of our offerings.Our Services
Protos Security ServicesSecurity Services
Offering enhancements to many security programs, Protos Monitoring combines a human touch with the visibility of advanced hardware and the adaptability of analytical software.
With technology evolving faster than ever, Protos Devices can help you stay ahead of these trends in a way that makes sense for both your organization's unique needs and your budget.
Our Service Commitments
Seamless Post Fulfillment
Uniformity and Officer Accountability
Real-time Reporting and Transparency
100% Invoice Accuracy
Surplus of Officers
Protos clients can easily request security service in one of three ways: phone, email or online. Requests are processed through our 24/7/365 dispatch team in Roanoke, VA. Once our dispatch team receives the request, an email is sent to the client confirming that dispatch is working to obtain coverage. Each request is also immediately placed into the Protos purpose-built queue so it is prioritized with the proper amount of urgency.
With Protos, you receive security services at a national level while being serviced by locally owned and operated businesses passionate about security. Typically, our vendors are small to regional service providers founded by former police or military. As entrepreneurs, they live and thrive by their business succeeding and they have vast experience and leadership across the spectrum of security. Like Protos, they have a vested interest in making sure clients are not only happy but are being heard and understood.
Protos’ proprietary client portal technology captures real-time, accurate data from your officer program, spanning from timekeeping to incident reporting. We deliver improved transparency, accuracy and efficiency of your security program so you can focus on other priorities.
Through Protos’ technology, all security officers are required to clock in using their smartphone or an onsite caller ID verified phone along with a unique 4-digit pin. Protos can GPS verify that the officer is at your site and our system then sends a link to their smartphone to finish the clock in the process. The officer must be within 400 yards of the client’s location to successfully clock in. These steps ensure that officers only clock in when they arrive. In addition, billing is handled in real-time and offers options to fit the client’s individual needs. For example, Protos can provide one invoice every week including all sites covered or an invoice per location each week.
To uphold our service first culture, Protos has several measures in place to simplify our client’s jobs as well as to check in on satisfaction levels. Each client is assigned a Strategic Account Manager (SAM) to function as a client advocate and a Service Agent as their main point of contact for day-to-day matters. These account team members are also backed by our 24/7 dispatch team meaning assistance is always available.
Our unique model provides security officers from thousands of well-vetted security services vendors, all backed by the consistency of our client portal technology with an unprecedented 100% adoption rate. This provides us with not only the largest and most flexible “bench” of officers to choose from, but also enables us to match the best service for clients based on a variety of factors. These factors include individualized client and post requirements, the vendor’s track record and service rates.
Our client satisfaction rate speaks for itself and clients love using our technology offerings.
With an unrivaled speed to post, we can staff faster than even the largest companies.
Security officers are using Protos' technology 24/7 to report incidents in real-time.
We serve a variety of clients in numerous industries through our integrated security approach.
What Sets Us Apart?
24/7 Dispatch Center
Protos offers one point of contact for nationwide security, all backed by our 24/7 dispatch and operations center.
Innovation & Technology
Protos is known as an industry disrupter and we're always working to expand our services with innovative new ideas.
Unrivaled Client Portal
Our portal's features include the seamlessness of a single sign-on and the simplicity of ordering security guarding services online.
Protos offers nationwide security coverage including Puerto Rico and extends service into Canada as well.
Who We Serve
- Financial Institutions
- Commercial Real Estate
- Higher Education
Protos is the only guard company where I constantly receive compliments on the level of service they provide. Plus the technology they bring to the table is unmatched. We have experienced a 5% savings because of time worked being properly billed and reported.Loss Prevention Manager of Distribution Regional Logistics Company
Protos has always delivered what they say. When we call for emergency service, they constantly communicate with us until the request is filled. Compared to our previous provider, they are great communicators and I have and would highly recommend them to anyone.Customer Support Manager National Provider of Home Security Services
Protos is a single point of contact for guard coverage in all of our stores and distribution centers. We can also follow up using various reporting tools, which greatly enhances our ability to manage and be informed of our guard activity. They have truly found a way to add value to an age-old solution.Senior Security Manager Global Fashion Retailer
Service excellence and technology drive our 97% client retention rate.