Interview with:
Mark Hjelle
Chief Executive Officer, Protos Security
Mark is an experienced Chief Executive Officer and Board Member who has led large national business and facilities services firms for nearly 25 years delivering strong top- and bottom-line growth while building high-performing teams with strong culture.
Protos Security CEO Mark Hjelle on closing the "promises made, promises kept" gap
At GSX in Atlanta, SecurityInfoWatch’s Steve Laskey sat down with Protos Security CEO Mark Hjelle to talk about why the contract security model is overdue for a rethink.
Hjelle makes the case that clients are no longer satisfied with assurances – they want proof, down to the billed hour. He explains how Protos draws on a network of more than 2,000 vendor partners and 70,000 off-duty law enforcement officers instead of a single guard force, where the “leakage” in a typical security dollar hides, and why the company built an AI tool that pinpoints prevailing wage rates to the five-digit ZIP code. He closes with a comparison between the security industry and the taxi-to-ride-hailing disruption, and his prediction for what will separate the winners from the left-behind over the next three to five years.
Watch the full interview to hear how Protos is putting software at the core of guarding, off-duty, and remote services.
