GSX 2026 Show Floor Spotlight: SecurityInfoWatch Interview with Mark Hjelle

Inside Protos at GSX thumbnail image

At GSX in Atlanta, SecurityInfoWatch’s Steve Laskey sits down with Protos Security CEO Mark Hjelle for a closer look at why the traditional contract security model may be due for a rethink. Hjelle discusses how security clients are demanding greater transparency and proof of service, down to the billed hour, and explains how Protos uses a network of more than 2,000 vendor partners and 70,000 off-duty law enforcement officers to deliver security services.

Modern Healthcare Security Management: An Executive Guide to Compliance, Coverage and Staff Safety

hospital emergency entrance

Modernizing your healthcare security management across a complex system doesn’t have to mean taking on the administrative burden of scheduling, off-duty law enforcement payroll and local vendor management internally. Multiple locations and facility types, dynamic volatile situations and complex regulatory requirements all point to the fact that leadership needs a strategic, unified blueprint to protect what matters most.

How Security Presence Shapes Safety in High-Risk Healthcare Settings

Healthcare settings are inherently high risk, operating as complex ecosystems where clinical demands and safety risks overlap for patients and healthcare providers. Within 24/7 emergency departments, psychiatric units and late-night urgent care centers, clinical staff manage unpredictable patient surges alongside intense emotions as the norm. 

Why Healthcare Security Programs Break Down at Scale

Managing healthcare security programs is complex, particularly as different types of facilities have to operate under strict regulatory oversight while maintaining a comforting, accessible environment for patients. Unlike a traditional office building or a brick-and-mortar retail store, a healthcare network can include corporate offices and clinical spaces, high-stakes pharmaceutical manufacturing facilities and beyond. 

Protos Security’s Glen Sider Featured in Security Management Interview: How Can the Security Industry Give Back to Former Military and Law Enforcement Professionals?

Protos Security is sponsoring this year’s Military and Law Enforcement Appreciation Day at GSX 2026 on September 16. This video interview features Glen Sider, Vice President of Vendor Management at Protos Security, who provides insight about the value of former public sector professionals in the security industry and how the industry can give back.

Why Security Needs Change Across a Multi-Location Healthcare Network

Multi-location healthcare security is a complex ecosystem within a highly regulated industry. A single health system can simultaneously operate a downtown trauma center, suburban urgent care clinics, regional dialysis centers and standalone behavioral health spaces. While all of these facilities share the goal of delivering the best possible patient outcomes and care, their security profiles and risk vulnerabilities are fundamentally different. 

Protos CEO Mark Hjelle Featured in Mergermarket Article

In an interview with Mergermarket, CEO Mark Hjelle discussed Protos’ strategy for pursuing acquisitions that strengthen its off-duty law enforcement network, executive protection and threat assessment expertise, security technology capabilities and presence in key industries.

Self-Directed vs. Managed Off-Duty Programs: What Healthcare Security Leaders Should Know

This article compares self-directed and managed off-duty security programs in healthcare, highlighting how managed programs can improve officer fill rates, reduce administrative burdens and provide more consistent coverage. By coordinating multiple law enforcement agencies, accelerating officer pay and managing scheduling and compliance, Protos Security helps healthcare organizations strengthen security.

Julie Fraser, VP & Deputy Counsel, Featured in Law.com Interview

In an interview with Law.com, Julie Fraser shares how she built Protos Security’s first in-house legal department by first taking the time to understand the business and its people. Rather than serving as a roadblock, she has positioned legal as a strategic partner that helps the company balance growth with risk management through collaboration, proactive problem-solving and practical guidance.

Protos
Headquarters

383 Main Ave, Suite 505
Norwalk, CT 06851, USA
Phone: 203.941.4700

Protos
Headquarters

383 Main Ave, Suite 505
Norwalk, CT 06851, USA
Phone: 203.941.4700

Mark Hjelle

Chief Executive Officer

Mark Hjelle is the CEO of Security Services Holdings, LLC as well as Protos Security and its subsidiaries. Mark is an experienced Chief Executive Officer and Board Member who has led large national business and facilities services firms for nearly 25 years delivering strong top- and bottom-line growth while building high-performing teams with strong culture. Most recently, he was CEO for CSC ServiceWorks, a B2B2C provider of technology-enabled consumer services. Prior to CSC, Mark was President of Brickman/Valleycrest a national provider of exterior landscape and snow removal services. Over the course of his 18-year tenure at Brickman, he held numerous leadership positions in operations, finance and business development. Mark holds a Bachelor of Science degree in Economics from The Wharton School of Business, University of Pennsylvania, a Master of Government Administration from the University of Pennsylvania Fels Institute of Government and a Law Degree from Case Western Reserve School of Law.