Why Security Needs Change Across a Multi-Location Healthcare Network

Multi-location healthcare security is a complex ecosystem within a highly regulated industry. A single health system can simultaneously operate a downtown trauma center, suburban urgent care clinics, regional dialysis centers and standalone behavioral health spaces. While all of these facilities share the goal of delivering the best possible patient outcomes and care, their security profiles and risk vulnerabilities are fundamentally different. 

Self-Directed vs. Managed Off-Duty Programs: What Healthcare Security Leaders Should Know

This article compares self-directed and managed off-duty security programs in healthcare, highlighting how managed programs can improve officer fill rates, reduce administrative burdens and provide more consistent coverage. By coordinating multiple law enforcement agencies, accelerating officer pay and managing scheduling and compliance, Protos Security helps healthcare organizations strengthen security.

Protos Security Named Finalist for 2026 U.S. Outstanding Security Performance Awards

Protos Security, the leading software-enabled managed security services provider delivering integrated protection solutions across North America, is proud to announce that it has been selected as a finalist for the 2026 U.S. Outstanding Security Performance Awards (OSPAs) in the Outstanding Contract Security Company (Guarding) category.

Mastering Enterprise Crisis Management: Protecting People, Assets and Operations

The true test of an enterprise security program is not during everyday operations. The ultimate challenge arrives when a crisis hits. This guide provides the core components of enterprise crisis readiness, detailing how to eliminate corporate bottlenecks, leverage real-time data and execute high-stakes recovery operations safely. 

Protos Security’s Senior Vice President of Software Engineering Named Winner of the 2026 Security Innovator Award

Protos Security’s AI-powered operational assistant has earned industry recognition, with Senior Vice President of Software Engineering Cameron Tabor receiving SecurityInfoWatch’s 2026 Security Innovator Award for leading its development. The annual award recognizes security professionals whose innovative thinking and technological leadership are helping shape the future of security operations.

Protos Security Announces GSX 2026 Experience

Protos Security will exhibit at the Global Security Exchange (GSX) 2026 Conference, taking place September 14-16 at the Georgia World Congress Center in Atlanta, GA. Attendees can visit Protos at booth #2405 to experience how the company is transforming security operations through fully integrated security services, intelligent software and AI-powered insights.

Protos Security Acquires AT-RISK International, Accelerating the Buildout of a Global, Intelligence-led Protective Services Platform

Protos announced the acquisition of AT-RISK International, a globally-recognized provider of executive and general protective services, intelligence and risk consulting services. This acquisition marks a significant milestone in Protos’ strategy to build a differentiated, software-enabled integrated protection platform with expanding global reach. Learn more in the full press release.

AI, Accountability and the Next Phase of Security: Reflections from ISC West 2026

Protos Security team at ISC West trade show booth

Protos recently attended ISC West 2026. While we were there, we noticed a shift in the security industry, where AI is no longer a differentiator but an expectation, and the focus is now on real-world results, not just features. Read our full article by Katie Irvine, Director of Product Marketing, to learn more about the latest trends we saw at the show.

The Psychology of Safety: Building Security Programs That People Trust

Security guard holding a handheld radio while standing outside a building entrance.

Security outcomes are shaped not only by coverage and data but by the psychology of safety, how employees and customers perceive their environment, the credibility of the security presence and the quality of interactions during tense situations. Read our full blog series about the psychology of safety in workplaces and communities.

Protos
Headquarters

383 Main Ave, Suite 505
Norwalk, CT 06851, USA
Phone: 203.941.4700

Protos
Headquarters

383 Main Ave, Suite 505
Norwalk, CT 06851, USA
Phone: 203.941.4700

Mark Hjelle

Chief Executive Officer

Mark Hjelle is the CEO of Security Services Holdings, LLC as well as Protos Security and its subsidiaries. Mark is an experienced Chief Executive Officer and Board Member who has led large national business and facilities services firms for nearly 25 years delivering strong top- and bottom-line growth while building high-performing teams with strong culture. Most recently, he was CEO for CSC ServiceWorks, a B2B2C provider of technology-enabled consumer services. Prior to CSC, Mark was President of Brickman/Valleycrest a national provider of exterior landscape and snow removal services. Over the course of his 18-year tenure at Brickman, he held numerous leadership positions in operations, finance and business development. Mark holds a Bachelor of Science degree in Economics from The Wharton School of Business, University of Pennsylvania, a Master of Government Administration from the University of Pennsylvania Fels Institute of Government and a Law Degree from Case Western Reserve School of Law.