Mastering Enterprise Crisis Management: Protecting People, Assets and Operations

The true test of an enterprise security program is not during everyday operations. The ultimate challenge arrives when a crisis hits. This guide provides the core components of enterprise crisis readiness, detailing how to eliminate corporate bottlenecks, leverage real-time data and execute high-stakes recovery operations safely. 

What a Wildfire Taught Us About Financial Institution Crisis Planning

This article explores how the 2025 Pacific Palisades wildfire revealed critical gaps in traditional financial institution crisis planning, highlighting the need to protect physical assets like cash and safe-deposit boxes alongside digital infrastructure. Learn more in this article.

Why Real-Time Security Data Improves Accountability in Enterprise Security Programs

Real-time security data gives enterprise organizations complete visibility into guard coverage, attendance and billing, helping eliminate unnecessary costs and improve accountability. Learn how GPS-verified tracking, automated invoicing and centralized documentation help security leaders reduce risk and make more informed decisions across every location.

The After-Action Review for Retail: What Security Teams Miss After a Crisis

After the shock, damage and disruption of a crisis have worn off and store managers and associates are returning to work, it’s tempting to breathe a sigh of relief and return to business as usual. However, doing so causes most retail security teams to miss an invaluable opportunity to assess what worked and avoid what didn’t. That’s where an after-action review (AAR) becomes essential. 

Protos
Headquarters

383 Main Ave, Suite 505
Norwalk, CT 06851, USA
Phone: 203.941.4700

Protos
Headquarters

383 Main Ave, Suite 505
Norwalk, CT 06851, USA
Phone: 203.941.4700

Mark Hjelle

Chief Executive Officer

Mark Hjelle is the CEO of Security Services Holdings, LLC as well as Protos Security and its subsidiaries. Mark is an experienced Chief Executive Officer and Board Member who has led large national business and facilities services firms for nearly 25 years delivering strong top- and bottom-line growth while building high-performing teams with strong culture. Most recently, he was CEO for CSC ServiceWorks, a B2B2C provider of technology-enabled consumer services. Prior to CSC, Mark was President of Brickman/Valleycrest a national provider of exterior landscape and snow removal services. Over the course of his 18-year tenure at Brickman, he held numerous leadership positions in operations, finance and business development. Mark holds a Bachelor of Science degree in Economics from The Wharton School of Business, University of Pennsylvania, a Master of Government Administration from the University of Pennsylvania Fels Institute of Government and a Law Degree from Case Western Reserve School of Law.