Interview with:
Aaron Duxbury
General Manager of Remote Services, Protos Security
Aaron Duxbury currently serves as General Manager of Remote Services at Protos Security, overseeing revenue and profitability while driving strategic initiatives focused on client satisfaction.
Protos Security's Aaron Duxbury Featured in SDM Magazine
Aaron Duxbury was recently featured in SDM Magazine’s article, “Welcome to Video Monitoring: Lessons Learned and Practical Advice from Experienced Dealers,” which brought together leaders from across the security industry to share insights on building and scaling successful video monitoring programs.
In the article, Aaron highlighted the importance of structured processes, defined service tiers, comprehensive training and strong integration between technology platforms to deliver consistent, scalable results. He also noted that organizations often underestimate the operational complexity required to build a profitable recurring revenue business, stressing that specialization and disciplined execution are key differentiators in the market.
“Success in video monitoring is operational, not just technical,” said Aaron. “Many providers underestimate the complexity of delivering consistent service at scale. It requires disciplined SOPs, defined escalation paths, strong Q&A processes and tight integration between technology platforms.”
