Written by:
Peter Platten
Chief Revenue Officer, Protos Security
Peter brings nearly two decades of leadership experience in the global security industry. He has a proven track record in enterprise sales, process optimization and building high-performing teams.
Does Physical Security Still Need to Own the Workforce?
Key Highlights
- Lessons from industries including facilities management, healthcare and logistics illustrate how network-based service models have evolved.
- Modern technology has improved visibility into training, compliance and performance across distributed service networks.
- Peter contends that future competitive advantage will come from orchestrating service ecosystems rather than simply expanding headcount.
For years, I sold against the very business model I now believe represents the future of large segments of the service economy.
When prospective clients considered network-based providers, I made the same arguments many traditional operators still make today. How do you control quality? How do you ensure training standards? How do you maintain accountability? How do you know who is showing up?
At the time, those concerns seemed entirely reasonable.
Physical security is a business built on trust. Clients aren’t purchasing office supplies or commodity services. They trust providers with people, property, operations, and risk. The stakes are high, and for decades the industry reached a simple conclusion. If you want quality and accountability, you need to own the workforce.
