Knowledge Hub

Stay informed with the latest trends, strategies and thought leadership articles in the world of security services. Protos’ blog delivers expert insights to help businesses and individuals safeguard what matters most.

Here you’ll find valuable resources to support your security goals.

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In the wake of a natural disaster, businesses face not only the daunting task of physical recovery but also the financial burden of navigating insurance claims and legal exposure. Accurate incident reports, photos and access logs captured by security officers can significantly accelerate insurance claims, reduce disputes and protect against legal exposure. With Protos, clients gain real-time visibility through a centralized client portal, ensuring faster recovery and stronger business continuity.
During unpredictable crises, organizations with high-value assets must be prepared to respond swiftly, discreetly and with precision. This case study examines how Protos Security delivered a seamless, high-stakes recovery for one of the world’s largest financial institutions following the January 2025 Pacific Palisades wildfire.
Protos is proud to announce that it has been selected as a finalist in two categories for the 2025 U.S. Outstanding Security Performance Awards (OSPAs). The awards ceremony will be held on September 28 during the 2025 Global Security Exchange (GSX) Conference in New Orleans, LA.
Protos Select is a mobile app built for off-duty law enforcement, offering 48-hour pay, real-time job listings, GPS-verified timekeeping and streamlined communication for officers, coordinators, and agencies. Let’s explore how Protos Select is becoming the gold standard for off-duty work in this blog.
Protos Security announces the successful divestiture of Mulligan Security (including MG Security Services) to Allied Universal, marking a pivotal step in its growth strategy. This divestiture is a key step in Protos’ strategic plan to increase its investment in, and purposefully focus its efforts on, its managed services platform while accelerating growth. Read more in our press release.
With an active hurricane season predicted for 2025, businesses must act now to protect their people, property and operations. This blog outlines five key preparedness steps, from continuity planning to emergency staffing and insurance documentation, to help you weather the storm and recover quickly.
When one of our long-standing clients, Dick’s Sporting Goods, came to us with a request of transporting a high-value asset across multiple states for a high-profile event, we didn’t hesitate. They already trusted us to provide top-tier security guarding and off-duty law enforcement services. Now, they needed discreet, secure transport, coordinated protection and white-glove logistical support. Learn how Protos delivered on its promise in this article.
Protos Security will be exhibiting at the Global Security Exchange (GSX) 2025 Conference in New Orleans. Powered by people, strengthened by strategy, backed by data and proven by performance, Protos is redefining what it means to deliver scalable, intelligent security in booth #3139.
When hurricanes and severe storms strike, the risk of looting, property damage and disruption is high. This blog discusses how Protos’ Disaster Response Program (DRP) ensures rapid, scalable deployment of trained security officers before, during and after a storm. Leveraging a nationwide network, real-time technology and resources, Protos provides reliable hurricane security services, emergency security staffing and storm damage site security.
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Headquarters

383 Main Ave, Suite 505
Norwalk, CT 06851, USA
Phone: 203.941.4700

Protos
Headquarters

383 Main Ave, Suite 505
Norwalk, CT 06851, USA
Phone: 203.941.4700

Mark Hjelle

Chief Executive Officer

Mark Hjelle is the CEO of Security Services Holdings, LLC as well as Protos Security and its subsidiaries. Mark is an experienced Chief Executive Officer and Board Member who has led large national business and facilities services firms for nearly 25 years delivering strong top- and bottom-line growth while building high-performing teams with strong culture. Most recently, he was CEO for CSC ServiceWorks, a B2B2C provider of technology-enabled consumer services. Prior to CSC, Mark was President of Brickman/Valleycrest a national provider of exterior landscape and snow removal services. Over the course of his 18-year tenure at Brickman, he held numerous leadership positions in operations, finance and business development. Mark holds a Bachelor of Science degree in Economics from The Wharton School of Business, University of Pennsylvania, a Master of Government Administration from the University of Pennsylvania Fels Institute of Government and a Law Degree from Case Western Reserve School of Law.