Taking a Holistic View of Your Security Program: 
Is Guard Touring a Key Component?

How does your security program stand out from others in the field? What security hurdles are unique to your industry? Naturally, there’s no universal security solution. Across various industries today, customization is key. It’s imperative to craft and adapt security measures to suit each site’s distinct requirements. Your security team must factor in geographical and environmental variables such as terrain, climate, proximity to high-risk zones, local crime statistics, and the specific vulnerabilities and needs of the site’s occupants or assets. Determining the right security program for each location is paramount.

Security officers play a pivotal role as the primary line of defense for businesses. They serve as a prominent deterrent through their physical presence and act as vigilant observers on-site. Essential to a robust security framework, the physical security team conducts regular property inspections to maintain the security of premises, responds promptly to incidents and aids in deterring potential risks. In critical situations demanding urgent intervention, these personnel are instrumental in conducting investigations, defusing escalating situations and swiftly executing the necessary response.

An exceptional security program is further enhanced by integrating technology as it plays a pivotal role in modern businesses, ever evolving and offering increased benefits. Leveraging technology can revolutionize the responsibilities of security officers, providing round-the-clock surveillance and fostering transparent communication at all levels. Additionally, technology integration enhances scalability and flexibility, allowing security systems to adapt to developing security requirements and environments.

Key Considerations:

  • Does the security provider offer guard touring services as part of their overall approach to safeguarding your assets? Guard touring services typically involve systematic patrols and inspections of designated areas by security personnel to enhance security and surveillance. This question is relevant for individuals or organizations seeking security services and wanting to ensure that guard touring, a crucial aspect of security management, is included in the provider’s services.
  • Are CCTV cameras provided or supported by your security partner? In today’s security landscape, the integration of CCTV and remote services stands as a cornerstone for robust security programs. This is a pertinent question to consider when looking at security programs and the services they offer. CCTV serves as a powerful deterrent against criminal activities, providing continuous surveillance and monitoring to deter potential intruders. Complementing this, remote services offer real-time monitoring and response capabilities, enabling swift intervention in the event of security incidents or emergencies. Protos’ integrated remote services not only combines incident notification and reporting but also employs advanced software for efficient management across multiple locations. Incident notifications are promptly relayed to onsite security officers and law enforcement, bolstered by customizable reporting that furnishes detailed insights, including video clips of incidents. Cloud-based video surveillance is crucial in security programs for its remote accessibility, enabling real-time monitoring from anywhere. It offers secure storage, advanced features like remote access control, and intelligent analytics for proactive threat detection, enhancing overall effectiveness and efficiency in safeguarding assets and premises. Similarly, Protos’ cloud-based video surveillance software is adaptable, offering live camera feeds accessible from any device. Combined with remote guarding services, it ensures round-the-clock access to video footage and intelligent event alerts. This comprehensive approach merges physical security with cutting-edge technology, facilitating immediate response and providing invaluable video evidence to support onsite officers and law enforcement, thereby fostering a safe environment.
  • Does your provider offer a secure customer portal for accessing reports, tracking incidents and reviewing essential information? This secure portal typically requires authentication measures to ensure that only authorized individuals can access sensitive data, thereby enhancing data security and confidentiality. This question is relevant for individuals or organizations seeking access to important information while ensuring that it is securely protected and provided with a transparent approach to ensure accountability.
  • Are you utilizing a digital platform for incident reporting and record-keeping that is easily accessible? It provides a centralized and organized system for documenting security incidents, ensuring that all incidents are recorded promptly and accurately. This aids in maintaining a comprehensive and up-to-date repository of incident data, which can be invaluable for analysis, trend identification and decision-making. Additionally, digital platforms offer efficient workflows for reporting incidents, streamlining the process and reducing the likelihood of errors or omissions.

Addressing these questions during your security program review is vital in optimizing on-site safety, streamlining management responsibilities and improving the overall effectiveness of your strategy.

What Makes Guard Touring Essential to Your Overall Security Program?

Cloud-based guard touring integration began to gain popularity in the late 2000s and early 2010s. As internet connectivity became more widespread and reliable, and cloud technology matured, security companies started exploring cloud-based solutions for managing guard touring operations. Around this time, the benefits of cloud computing, such as scalability, accessibility, and cost-effectiveness, became increasingly apparent. This led to a growing adoption of cloud-based guard touring platforms by security firms looking to streamline their operations, improve efficiency, and enhance overall security effectiveness.

By leveraging cloud technology, guard touring systems could store and process data on remote servers. This allowed for real-time monitoring, reporting, and analysis of guard patrols from anywhere with an internet connection. Additionally, cloud-based platforms offered scalability, flexibility, and cost-effectiveness compared to traditional on-premises solutions, making them attractive options for security companies of all sizes.

The cost of a security program can vary based on factors such as the organization’s size, complexity, industry, required security level, and technologies in use.

  • Small to medium-sized businesses may incur costs ranging from thousands to tens of thousands of dollars annually. This includes basic security software, staff training, and occasional security assessments.
  • Larger enterprises with heightened security needs face significantly higher expenses, often in the hundreds of thousands to millions of dollars per year. These costs involve advanced technologies like threat detection systems, security operations centers (SOCs), specialized security staff, compliance certifications, and continuous monitoring and incident response capabilities.

Generally, the initial setup cost for a basic security system may range from several thousand to tens of thousands of dollars, including hardware, software, and installation. Additionally, there may be ongoing expenses for maintenance, monitoring, and updates. However, the value of such a system lies in its ability to deter potential threats, enhance accountability among security personnel, and provide crucial documentation in case of incidents, potentially saving the organization significant costs associated with security breaches or legal liabilities. While it may represent a financial investment upfront, the long-term benefits in terms of security and risk mitigation far outweigh the initial costs.

The Advantages of Guard Touring

Organizations prioritize security as a cornerstone of their business plans, ensuring the safety of their staff, customers, visitors, etc., while also guaranteeing that their services provide significant value. In part, these organizations aspire to have access to a dependable security system that offers real-time updates and analytical insights. This is where the concept of guard touring emerges as a pivotal solution.

guard touring image

Guard touring systems can be valuable across various industries and types of companies where physical security is a priority. Some examples include:

  • Manufacturing Facilities: Manufacturing plants and industrial sites often have expansive areas to monitor. Guard touring systems help ensure the safety of workers, prevent theft or vandalism of equipment and materials, and maintain compliance with safety regulations.
  • Retail Stores: Retail establishments, including malls, department stores, and boutique shops rely on guard touring systems to deter shoplifting, monitor access to restricted areas and maintain a secure environment for customers and employees.
  • Healthcare Facilities: Hospitals, clinics, and medical centers use guard touring systems to secure sensitive areas such as patient wards, operating rooms, and pharmaceutical storage areas, ensuring patient privacy and safety.
  • Data Centers: Facilities hosting servers and critical infrastructure rely on guard touring systems to control access to server rooms, monitor environmental conditions and prevent unauthorized tampering with equipment.

Guard touring provides the advantage of tailoring patrols to meet specific requirements within a facility. Whether it’s addressing theft concerns in a particular department, tracking missing equipment in unauthorized areas, or ensuring crucial exit points remain unobstructed for emergency purposes, this component efficiently tackles these nuanced challenges. By structuring a personalized tour with designated tasks at each checkpoint, guard touring effectively mitigates potential worries and enhances security measures.

Alleviate Administrative Tasks

The primary objective of a guard touring program is to meticulously document specific activities and tasks carried out by security officers during their shifts to ensure the completion of assigned duties. In cases of discrepancies or incidents, it is crucial for security personnel to promptly report such occurrences. However, the question arises: what is the prescribed method for reporting? Do officers rely on traditional pen-and-paper notes submitted at the end of their shifts, or is verbal confirmation considered sufficient? The latter approach may lead to various issues. Mandating officers to adhere to these conventional methods can pose significant challenges, consuming valuable time as they seek managerial approval and signoffs to validate the accurate and efficient execution of their duties. Moreover, this approach risks inaccuracies in data recording, data loss, and the omission of critical information.

Security officer completing tasks.

If guard touring information isn’t centralized, messages relevant to multiple shifts might be overlooked. In the modern era, technology stands out as the optimal solution for facilitating comprehensive communication and transparency. Implementing accountability through technology, such as guard touring systems, can significantly save management time by automating and streamlining monitoring processes. With real-time insights into security patrols and personnel activities, managers can quickly identify any deviations from established protocols and address them promptly, reducing the need for manual oversight and follow-up. This new-found efficiency allows management to allocate more time to critical tasks such as strategic planning, employee development initiatives, and enhancing customer experiences. It enables proactive decision-making, improves resource allocation, and fosters a culture of continuous improvement within the organization.

Integrating guard touring with a cloud-based software system can address many of these challenges effectively. By utilizing a smartphone and a dedicated application, officers can seamlessly scan QR codes or NFC tags at designated checkpoints, thereby confirming completion of tasks for a specific tour. This streamlined process enhances efficiency for both the security team and management, saving time and effort. The adoption of a cloud-based guard touring system ensures continuous oversight of guard activities, offering a robust solution to enhance security monitoring and operational efficiency. This facilitates management oversight of operations from anywhere, even remotely, as everything remains visible and transparent.

Systemic Data Capture Helps to Ensures Quality

As discussed earlier, security officers can effortlessly record information using a simple application, aided by QR codes/NFC tags, which facilitates location tracking through GPS. This capability holds significant value for security firms and their clientele, enabling real-time monitoring of task execution at the designated time and place on-site.

The GPS feature within a guard touring platform plays a vital role in enabling management to track the precise locations and timestamps of security officers completing assigned tasks or checkpoints. In conjunction with NFC/QR transmitters strategically positioned throughout the site, this system captures data for real-time monitoring, providing insights into the progress of on-site security personnel. Moreover, this technology empowers management to make well-informed decisions by accessing any notes or critical information shared by security officers when addressing issues within the facility, such as malfunctions with QR codes or NFC tags, or unexpected blockages at exits. By leveraging GPS functionality and NFC/QR tags, management can swiftly identify and address incidents without ambiguity regarding the location or unnecessary communication with security staff.

Automated report generation significantly improves guard touring by effectively consolidating patrol data into detailed reports. This technology simplifies the process, guaranteeing precise and prompt documentation of security operations. Through automated report generation, supervisors can efficiently analyze patrol data, pinpoint trends or irregularities, and make informed decisions to bolster security protocols. It saves time and minimizes inaccuracies linked with manual reporting, consequently boosting efficiency and accountability in the security framework.

Tech-Backed Solutions Promotes a Culture of Accountability

Accountability plays a pivotal role in the relationship between security officers, vendors, and management at any worksite. When considering accountability, various aspects come to mind. It involves ensuring that the security officers fulfill their duties, maintaining digital or paper trails to confirm their presence at specific site locations, and promptly reporting incidents.

Guard touring emerges as a solution to address these concerns and enhance accountability among clients, the individual security guard and the contracted security company. Clients can establish tours with designated checkpoints and tasks, offering transparent oversight of officers’ movements and task execution on-site, thus alleviating uncertainties.

The system enables officers to provide crucial updates during tours, such as incidents encountered, technical issues with access codes or areas obstructed due to construction activities. With guard touring, users gain a sense of control, enabling informed decision-making and identification of areas requiring additional security support.

By reducing the necessity for micromanagement, guard touring enhances employee satisfaction by fostering a sense of reliability and decreases the need for constant on-site supervision. It elevates work standards, leading to contented clients and contractors alike.

With a touring system being an interconnected component, it allows companies to see detailed information of where a security officer is located, what they did while on-site and provide a sense of safety.

The outdated method of punching in/out through a paper timecard has allowed officers to provide inaccurate information and has often even left management scratching their heads wondering if their officer was even at the establishment for their shift. Now, with touring system functionality providing GPS location information, management can see in real-time where security officers are on-site, have they logged in and if they are completing their patrols.

Is it Time to Upgrade Your Security Program with Guard Touring?

Evaluate your current guard touring procedures. This assessment allows you to align existing methods with industry standards and pinpoint areas that warrant enhancement.

  • Implement recommended adjustments or advancements to your guard touring systems, such as integrating automated reporting software or optimizing patrol routes.
  • Organize training sessions for security personnel to equip them with the requisite knowledge and skills for proficient guard touring.
  • Stay informed on the latest advancements and trends in guard touring by routinely engaging with your security provider, thereby enabling the continuous refinement and optimization of security strategies.
  • Review how guard touring’s efficient administrative processes can enhance your security operations, allowing resources to be redirected toward strategic endeavors.
  • Consider the reliability of data. Which capturing methods prevent discrepancies and enhance credibility?
  • Measure the impact of guard touring on accountability within your organization, promoting a culture of transparency and ownership.

Embracing these aspects will elevate your exploration of guard touring from mere recognition of its advantages to a strategic initiative aimed at strengthening your security infrastructure and enhancing operational efficiency.

The Protos Advantage

Protos Security strongly advocates for the incorporation of guard touring as an essential feature in the success of your overall security program. This component holds significant importance for businesses, offering remarkable benefits such as data analytics, quality assurance, and ensuring accountability and reliability from on-duty security personnel.

Our services include fully custom guard tours, facilitating NFC tag and QR code implementation and providing installation guidance. A user-friendly interface provides access to monitor completed tours across different zones or sections within the location or facility. This platform consolidates data gathered during the tour, including information from security officers, tour checkpoints and assigned tasks, allowing users to filter by status, check geolocations and receive prompt alerts for any QR code or NFC tag discrepancies. Detailed data analysis of tour points is also provided.

Central to our operations is transparent communication, facilitated by our Guard Tour Management System, enabling seamless interaction between security officers and management. This system empowers security personnel to report incidents in real-time during a tour and share vital messages and feedback, ensuring the integrity and precision of shared intelligence.

Multi-device use of touring and reports

Additionally, our Guard Tour Management System grants security officer’s autonomy while emphasizing their trustworthiness. Officers can initiate, pause, or conclude tours, with the added flexibility to ‘skip’ a tour if unreachable, provided full feedback is furnished. This feature not only keeps management informed but also ensures security officers are not unjustly penalized for circumstances beyond their control.

Are you ready to partner with a provider who offers a holistic approach to your security program? Contact Protos Security here.