Case Study: A More Connected Approach to Retail Security and Loss Prevention

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A More Connected Approach to Retail Security and Loss Prevention

Retailers manage several forms of loss at once, often across large footprints and with limited visibility. Return fraud, external theft and inventory discrepancies can develop across hundreds of locations, making it difficult to determine where attention is needed most. At the same time, security teams are expected to protect people, support operations and create a positive experience for customers.

A recent retail case study illustrates the challenge. Designer Shoe Warehouse used connected transaction and inventory data to identify loss patterns and focus its asset protection resources. The example shows that effective loss prevention depends on more than collecting information. Teams need the right people, processes and tools to turn insight into action. That is where Protos Security comes in. Protos helps organizations build practical, layered security programs that align coverage with business needs and the risks that matter most.

Read the case study on Security Management Magazine.

A clearer view of retail risk

Retail asset protection teams may be dealing with employee fraud, external theft, inventory discrepancies and delayed reporting at the same time. Manual processes can make it difficult to connect transaction activity, inventory movement and incident information to the locations or behaviors carrying the greatest risk. Without a clear, timely view of risk, teams may spend too much time reviewing low-priority issues and not enough time working with local teams on root-cause analysis and prevention.

Connecting people, processes and technology

Technology can help security teams identify patterns and prioritize action, but it works best as part of a broader operating model. Protos combines experienced security professionals with technology-enabled oversight and operational support, helping customers connect information to decisions made in the field. This approach helps organizations focus resources on the highest-priority risks while supporting store, facility and operations teams. The objective is not simply to add more technology. It is to make security more useful, responsive and aligned with the business.

From reactive response to proactive protection

When security teams have earlier visibility into suspicious activity and loss trends, they can respond before issues grow into larger losses. They can also work with local teams to address contributing conditions, reinforce procedures and measure whether corrective actions are working. For retailers and other distributed organizations, this kind of visibility supports a shift from reacting to incidents after the fact to identifying patterns and acting sooner.

About Security Management Magazine.

Security Management magazine is the official publication of ASIS International. It provides security professionals with insights, research and practical guidance on topics including risk management, workplace safety, asset protection, emerging threats and security technology.
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Protos
Headquarters

383 Main Ave, Suite 505
Norwalk, CT 06851, USA
Phone: 203.941.4700

Protos
Headquarters

383 Main Ave, Suite 505
Norwalk, CT 06851, USA
Phone: 203.941.4700

Mark Hjelle

Chief Executive Officer

Mark Hjelle is the CEO of Security Services Holdings, LLC as well as Protos Security and its subsidiaries. Mark is an experienced Chief Executive Officer and Board Member who has led large national business and facilities services firms for nearly 25 years delivering strong top- and bottom-line growth while building high-performing teams with strong culture. Most recently, he was CEO for CSC ServiceWorks, a B2B2C provider of technology-enabled consumer services. Prior to CSC, Mark was President of Brickman/Valleycrest a national provider of exterior landscape and snow removal services. Over the course of his 18-year tenure at Brickman, he held numerous leadership positions in operations, finance and business development. Mark holds a Bachelor of Science degree in Economics from The Wharton School of Business, University of Pennsylvania, a Master of Government Administration from the University of Pennsylvania Fels Institute of Government and a Law Degree from Case Western Reserve School of Law.