Protos’ Innovative Security vs. Competitors: What Sets Us Apart

Share:

Traditional security approaches have long been fraught with challenges, often lacking the versatility to effectively address the unique security threats that businesses face. Previous conventional methods typically fail to offer holistic solutions, leading to a fragmented and inconsistent approach to security management.

As a result, organizations find themselves struggling with disjointed processes and insufficient coordination, which can leave critical vulnerabilities unaddressed. Recognizing the challenges of traditional security practices, Protos Security, the leading provider of security guarding and off-duty law enforcement services, steps in with an effective approach to innovative security management. Protos promises a modern security experience that never settles and dynamically adapts when, where and how it’s needed. By vetting, training and orchestrating thousands of local owner/operator security vendors, plus the largest off-duty law enforcement network, Protos delivers scalable protection in any situation.

Setting a New Standard in Security

We’ve revolutionized the security industry by removing the common frustrations associated with “Big Security” companies that deliver generic service at scale but sacrifice transparency, control and client experience in the process.

At Protos, you’re not just another account. You gain a partner who’s hands-on, committed and relentlessly focused on making your job easier. Partnering with Protos means hiring a team passionate about redefining security, with a managed service model that eliminates complexity and delivers measurable value.

While traditional security service companies adhere to standard practices, we’ve set a new standard by seamlessly integrating these aspects into the Protos approach:

  • Expansive Network of High-Quality Security Professionals
  • Relentless Client Advocacy
  • Modern Technology and Security Innovation
  • Unmatched Operational Efficiency
  • Trusted and Accurate Data Transparency

EXPANSIVE NETWORK OF HIGH-QUALITY SECURITY PROFESSIONALS

Unlike traditional security businesses which have limited control and versatility with security offerings, Protos meticulously screens security vendors and officers, boasting a network of over 60,000 off-duty personnel and 2,800 vendors within our network. Our service fulfillment model leverages this vast network to deliver a variety of quality security solutions.

Protos sets itself apart with its on-demand resource availability, ensuring rapid and scalable post-fulfillment. Resources are dynamically allocated based on urgency and enterprise requirements to ensure seamless operations. For permanent positions, resources are assigned and allocated well in advance, guaranteeing uninterrupted functionality.

Our seamless security service ordering feature, real-time notifications and transparent data provide accurate insights into resource allocation, unlike traditional security companies that rely on a fixed pool of in-house resources and struggle to adapt swiftly to changing demands.

RELENTLESS CLIENT ADVOCACY

Our expansive network of security professionals and unmatched resource availability enables us to provide support and relentless advocacy for our clients, ensuring our clients receive the attention and support they deserve at every stage.

Our dedicated support team is available 24/7 to help with the day-to-day scheduling of security services. We also support you by providing strategic program recommendations and ensuring you have the best security personnel on-site based on your unique needs. We prioritize unmatched customer support, working to deliver innovative and tailored security approaches.

MODERN TECHNOLOGY MEETS SECURITY INNOVATION

In an industry cluttered with fragmented solutions and disjointed data sources, Protos stands out with our dynamic security management platform. While competitors may struggle to provide a holistic approach to security management, leaving clients grappling with billing discrepancies and incomplete insights, Protos thrives on its security management platform.

Within our platform, clients have access to comprehensive data, including detailed budget reporting, enabling them to maintain full control over their finances. The portal also offers advanced features such as visibility into performance tracking and real-time reports. By consolidating all data in one place, clients benefit from accurate invoicing with complete data transparency and accuracy.

While security management platforms are widely used across the industry, Protos owns our platform, meaning we can continuously evolve our platform’s features and capabilities to meet the needs of our clients and the industry easily and quickly.

Protos’ client portal offers a wealth of accurate data and insights, empowering the security team to make informed decisions with confidence.

UNMATCHED OPERATIONAL EFFICIENCY

Protos prioritizes operational efficiency with a comprehensive approach designed to enhance your security operations. Our innovative strategy fortifies every aspect of your operations against potential threats, ensuring greater peace of mind.

Unlike competitors who may face challenges with fragmented systems, Protos emphasizes process standardization and seamless coordination. Our efficient vendor management and streamlined processes enhance productivity. Our scalable and flexible security solutions allow us to adapt to any situation, providing the appropriate level of security when needed.

We focus on building quality partnerships and maintaining clear communication, striving to operate at peak efficiency for our clients.

TRUSTED AND ACCURATE DATA TRANSPARENCY

You can count on us to provide the transparency and communication needed to ensure you feel confident you’re getting what you pay for and more. We have access to the data and we’re not afraid to share it, no matter what. This ensures you’re always in the loop, and if the data is not up to par, we don’t hide it—we demonstrate our commitment to ensuring your security program is top-performing.

At Protos, technology drives our approach, providing customers with insights into holistic, real-time data and analytics for the following metrics:

  • To-the-penny billing accuracy
  • Real-time open post and incident notifications
  • Integrated time and attendance data
  • Seamless incident reporting
  • KPI reporting

Unlike many competitors, particularly larger security companies, who historically resisted technological advancements and transparency, Protos pioneers the integration of advanced technology into our security solutions.

More Than Security – Protos Is a True Partner

Protos promises a modern security experience that never settles. Unlike traditional “Big Security” providers that offer inconsistent service, we deliver a flexible, transparent and scalable model built for the complexity of today’s security needs.

By vetting, training and orchestrating thousands of locally owned vendors and managing the largest off-duty law enforcement network in the nation, Protos brings high-quality security professionals to every post, no matter the location, scale or service line.

Powered by our proprietary dynamic security management platform, our advanced client portal delivers real-time comprehensive data insights, providing clients with accurate, transparent and proactive solutions unmatched by industry standards. From on-demand resource availability to trusted data transparency, Protos sets a new standard of innovative security solutions with unparalleled excellence.

Protos
Headquarters

383 Main Ave, Suite 505
Norwalk, CT 06851, USA
Phone: 203.941.4700

Protos
Headquarters

383 Main Ave, Suite 505
Norwalk, CT 06851, USA
Phone: 203.941.4700

Mark Hjelle

Chief Executive Officer

Mark Hjelle is the CEO of Security Services Holdings, LLC as well as Protos Security and its subsidiaries. Mark is an experienced Chief Executive Officer and Board Member who has led large national business and facilities services firms for nearly 25 years delivering strong top- and bottom-line growth while building high-performing teams with strong culture. Most recently, he was CEO for CSC ServiceWorks, a B2B2C provider of technology-enabled consumer services. Prior to CSC, Mark was President of Brickman/Valleycrest a national provider of exterior landscape and snow removal services. Over the course of his 18-year tenure at Brickman, he held numerous leadership positions in operations, finance and business development. Mark holds a Bachelor of Science degree in Economics from The Wharton School of Business, University of Pennsylvania, a Master of Government Administration from the University of Pennsylvania Fels Institute of Government and a Law Degree from Case Western Reserve School of Law.