Client Challenge: High-Value Transport Across State Lines
When one of our long-standing clients, Dick’s Sporting Goods, came to us with a request of transporting a high-value asset across multiple states for a high-profile event, we didn’t hesitate. They already trusted us to provide top-tier security guarding and off-duty law enforcement services. Now, they needed discreet, secure transport, coordinated protection and white-glove logistical support.
Our Response: Going Beyond Security to Deliver Full-Service Execution
What followed was a true demonstration of the Protos Promise in action.
Scott Quirin, Senior Strategic Accounts Manager at Protos, partnered with Denny DeMarcy, Senior Director LP COE, Field Central Ops & Safety from Dick’s Sporting Goods. Scott provides insight into his experience overseeing this project and how Protos upheld its promise when working with Denny and the team at Dick’s Sporting Goods.
Scott states, “We’re very proud of the intentionality and focus that we give to our clients, both operationally and corporately. And I was recently discussing and sharing our Protos Promise with one of my clients. It’s a promise that says we are going to give you a modern security experience that never settles and adapts when, where and how it’s needed.”
Hear more from Scott in the videos below as he shares how this promise led to one of our most complex, high-value security projects to date.
This was not a standard assignment. The client requested that our off-duty law enforcement personnel not only escort the item but take physical possession and handle its secure transportation across state lines, with only a few weeks to execute.
Our culture is built around being solution providers, not just service providers. So, we leaned in. We assembled cross-functional teams, held calls with leadership, navigated insurance requirements and aligned every step with our client’s expectations.
From the C-suite to the field team, every level of our organization was involved and invested in the outcome.
Service Highlights
At Protos, adaptability isn’t just a buzzword, it’s how we operate. We didn’t simply transport a high-value asset, we delivered a seamless experience that included:
- Secure cross-state transport led by off-duty law enforcement professionals
- Comprehensive logistical coordination tailored to tight timelines
- Full insurance coverage and compliance support
Every detail was meticulously planned and executed with care, discretion and precision.
The Protos Promise: Security That Adapts for Our Clients
What made this success possible wasn’t just our service offerings, it was our culture. We approached the task with curiosity, collaboration and commitment. Our executive team stayed involved from the first brainstorm to final delivery.
Dick’s Sporting Goods Feedback
“Transportation and security for a High Valued Asset (HVA) to a public event was unfamiliar territory for us. Since we already have a strong relationship and utilize Protos for much of our security needs, they were our first choice for consultation. From planning to pick-up and return, they were there as a trusted advisor every step of the way to not only provide effective and secure services, but to render a piece of mind that our HVA was secure and in great hands. Additionally, the security provided during the event was top-shelf, we never had to worry, enabling us to focus on the event.”
Looking Ahead: A New Standard for Specialized Security
At the end of this project, our client walked away impressed not just by the outcome, but by the intentionality, urgency and ownership we brought to the table.
Scott says, “The Protos promise is bold. It’s a statement and trust is critical trust within our company and trust with our corporate partners and clients that we work with. This was a complicated project, and in some ways it was a stretch for us. But we came together and we delivered excellence. And although this may have been a first, I’m confident that it won’t be the last.”
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