Building a Stronger Security Network Through Vendor Partnerships

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A Security Network Built on Trust

The Protos network is more than a collection of security vendors. It is an intentionally built ecosystem designed to connect clients with reliable security resources across the United States, Canada and Puerto Rico.

With more than 2,000 locally owned and operated security companies and access to the nation’s largest network of off-duty law enforcement officers, Protos can support a wide range of assignment types, markets and client needs. That reach is strengthened by the systems and people responsible for managing the network every day.

From sourcing and vetting to onboarding, compliance and performance management, Protos maintains an active role in supporting its vendor partners. Each step helps create the level of trust and accountability required to deliver a consistent security experience.

Vetting and Onboarding Set the Foundation

Protos views its vetting and enrollment process as the foundation of a successful partnership. Before vendors are activated for their first assignment, they participate in a live onboarding session covering Protos processes, procedures, technology and available resources.

Vendors also receive a handbook and vendor success guide to help them understand expectations and prepare for their work with Protos. This process gives vendor partners the information they need to begin assignments with greater confidence.

When a vendor partner is prepared from day one, clients benefit from that preparation from day one.

Strong Relationships Support Better Performance

Every vendor in the Protos network has a dedicated vendor relations manager who serves as a primary point of contact and advocate. This relationship-based approach gives vendors access to consistent support while helping Protos better understand their strengths, capabilities and areas for growth.

Each vendor brings a different combination of experience, local knowledge and operational capabilities to the network. Protos works to understand those differences so the right resources can be connected with the right assignments.

Ongoing communication and coaching also create opportunities for continuous improvement. Vendors that stay engaged with Protos resources and feedback are better positioned to support clients, their customers and their associates.

The strength of the Protos network comes from the partnerships behind the protection. By combining local expertise with centralized oversight, strong vendor relationships and technology-enabled support, Protos helps clients access capable security resources while maintaining a consistent experience.

Watch the video above to learn more about how Protos builds and supports its vendor network. To learn how Protos can help support your organization’s security needs, visit the Protos Security services page.

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Want to learn more about Protos?

Protos
Headquarters

383 Main Ave, Suite 505
Norwalk, CT 06851, USA
Phone: 203.941.4700

Protos
Headquarters

383 Main Ave, Suite 505
Norwalk, CT 06851, USA
Phone: 203.941.4700

Mark Hjelle

Chief Executive Officer

Mark Hjelle is the CEO of Security Services Holdings, LLC as well as Protos Security and its subsidiaries. Mark is an experienced Chief Executive Officer and Board Member who has led large national business and facilities services firms for nearly 25 years delivering strong top- and bottom-line growth while building high-performing teams with strong culture. Most recently, he was CEO for CSC ServiceWorks, a B2B2C provider of technology-enabled consumer services. Prior to CSC, Mark was President of Brickman/Valleycrest a national provider of exterior landscape and snow removal services. Over the course of his 18-year tenure at Brickman, he held numerous leadership positions in operations, finance and business development. Mark holds a Bachelor of Science degree in Economics from The Wharton School of Business, University of Pennsylvania, a Master of Government Administration from the University of Pennsylvania Fels Institute of Government and a Law Degree from Case Western Reserve School of Law.