Norwalk, CT – Protos Security, a software-enabled managed security services provider, marks its 20th anniversary this month, celebrating two decades of challenging the traditional guarding model and raising the standard for transparency, accountability and performance in the security industry.
Founded in 2006, Protos was built on a simple belief: the traditional security services model was not delivering the visibility, consistency or responsiveness that modern organizations required. Rather than building a monolithic personnel force, Protos pioneered a vendor-managed approach powered by proprietary technology and centralized oversight.
Today, that model has scaled nationwide. Protos supports more than 25,000 annual service locations through a network of over 2,800 active vendor branch locations and the largest off-duty law enforcement network in North America, with more than 60,000 officers. The company maintains a 97% customer retention rate, achieves a 90-minute average speed-to-post fulfillment time and delivers down-to-the-penny billing accuracy.
“The traditional security model wasn’t built for today’s risks. From day one, Protos was designed to deliver accountability, visibility and adaptability at scale. Twenty years later, that model is more relevant than ever.”
Building a Modern Security Platform
Over the past two decades, Protos has expanded beyond traditional guarding services to deliver a fully integrated security platform, including:
- Guarding Services
- Off-Duty Law Enforcement Services
- Specialized Services, including executive protection and investigations
- Remote Monitoring and Software-Enabled Security Solutions
At the core of the Protos model is its proprietary technology suite, including Protos Connect and Protos Select, along with online portals for clients, vendors and coordinators that provide real-time visibility into fulfillment, reporting and billing.
By embedding financial, operational and compliance controls directly into its technology workflows, Protos provides clients with centralized coordination across distributed locations while maintaining local expertise and agility.
Scale Without Sacrificing Accountability
Unlike traditional security companies with heavy fixed infrastructure, Protos operates a distributed managed services model designed for flexibility and rapid deployment across guarding and off-duty. That structure allows the company to scale quickly during emergencies, seasonal surges or complex multi-location rollouts, while maintaining strong service-level performance.
The result is a security model engineered for both operational resilience and financial discipline.
“For us, this anniversary isn’t about looking back,” Hjelle added. “It’s about proving that accountability, transparency and continuous improvement are not marketing claims. They’re operational commitments.”
Focused on the Next Chapter
As Protos enters its third decade, the company remains focused on expanding its technology capabilities, strengthening its nationwide provider network and continuing to invest in innovation that improves the client experience.
In an industry where threats continue to evolve and expectations are rising, Protos positions itself not as a traditional security company, but as a modern security partner built for complexity.
Twenty years in, the company’s founding premise remains unchanged: security should never settle.
About Protos Security
Protos promises a modern security experience that never settles and dynamically adapts when, where and how it’s needed. By vetting, training and orchestrating thousands of local owner/operator security vendors, plus the largest off-duty law enforcement network, Protos delivers scalable protection in any situation. Its proprietary platform provides improved staffing, vetting, training, visibility, accountability and flexibility, including custom reporting and data-validated billing. From the C-team to the field team, Protos is committed to a hassle-free and always-accountable customer experience across its guarding, off-duty, specialized and remote service lines.
For more information, visit www.protossecurity.com.
Contact Information:
Nancy Thompson
Vorticom Public Relations
(212) 532-2208
