Whitepaper: Securing Complex Enterprise Portfolios

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Enterprise Security Built for Scale, Speed and Operational Continuity

The next generation of enterprise security isn’t defined by how many posts are staffed, but by how intelligently you manage risk across every location, every moment and every change in the environment. Managing security for large, multi-site enterprises demands precision coordination, transparency and the ability to adapt instantly across hundreds or even thousands of locations. Traditional, uniform security models fall short in today’s dynamic environment, where speed, reliability and visibility are just as critical as coverage itself.

Protos Security has redefined enterprise physical security. With the power to scale services nationally, deliver rapid response in both emergency and non-emergency situations and provide real-time visibility through unified technology, Protos offers a platform for proactive security management. Serving as a strategic partner that anticipates risk, Protos ensures compliance and supports continuity across the most demanding portfolios.

CLIENT SUCCESS STORY: National Energy and Power Generation Company

Check out a success story from a leading energy and power generation company below. Download the full whitepaper for more client success stories.

Background:

One of the nation’s largest integrated power producers, operating a broad network of generation facilities and retail energy services.

Challenge:

In late 2023, a large national energy provider faced repeated service interruptions during the Atlantic hurricane season. Storm surges and flooding across the Gulf Coast created emergency coverage gaps at power generation and distribution facilities.

Local vendors struggled to mobilize fast enough and manual communication slowed decision-making, leaving critical infrastructure exposed to security risks.

Protos Solution:

Protos assumed command as the client’s centralized security hub in 2024, unifying vendor operations and providing real-time site monitoring to maintain control through rapidly changing conditions. The team mobilized and staged security personnel ahead of forecasted landfalls, prioritized high-risk assets near the coast and maintained a direct line of contact with the client’s emergency management team.

This proactive approach enabled officers to be redeployed from unaffected regions within hours, ensuring continuous protection during and after the storms.

Results:

Even as multiple hurricanes swept through the Gulf region, Protos ensured uninterrupted protection across all priority sites, reestablishing on-site security in as little as two hours after impact. By anticipating severe weather patterns, the operations team prevented outages, reduced downtime and gave the client the ability to track coverage status in real time. The proactive staging model became the standard for all subsequent storm seasons.

Download the whitepaper

Whitepaper: Securing Complex Enterprise Portfolios (Pardot - Complex Enterprise Whitepaper)

Modern Enterprise security requires intelligent, scalable coordination – not just staffed posts. Large, multi-site organizations face rising threats, operational complexity and budget pressures, requiring real-time visibility, rapid response and seamless national coverage.

Protos delivers a unified, nationwide vendor-managed security model. Instead of relying on a single guard force, Protos leverages a curated national vendor network with centralized oversight, enabling local responsiveness, compliance management and 24/7/365 dispatch capabilities.

Integrated technology is at the core of Protos’ approach. Platforms like the Protos Client Portal, Vendor Portal, Coordinator Portal and mobile apps, provide GPS-verified activity, incident data, KPI’s and full program transparency – turning field activity into actionable insights.

Flexibility, rapid deployment and proven crisis response differentiate Protos. Customizable service lines (guarding, off-duty officers, remote and disaster response) and case studies demonstrate fast mobilization – sometimes within hours – ensuring uninterrupted security during hurricanes, civil unrest and emergency response situations.

Protos
Headquarters

383 Main Ave, Suite 505
Norwalk, CT 06851, USA
Phone: 203.941.4700

Protos
Headquarters

383 Main Ave, Suite 505
Norwalk, CT 06851, USA
Phone: 203.941.4700

Mark Hjelle

Chief Executive Officer

Mark Hjelle is the CEO of Security Services Holdings, LLC as well as Protos Security and its subsidiaries. Mark is an experienced Chief Executive Officer and Board Member who has led large national business and facilities services firms for nearly 25 years delivering strong top- and bottom-line growth while building high-performing teams with strong culture. Most recently, he was CEO for CSC ServiceWorks, a B2B2C provider of technology-enabled consumer services. Prior to CSC, Mark was President of Brickman/Valleycrest a national provider of exterior landscape and snow removal services. Over the course of his 18-year tenure at Brickman, he held numerous leadership positions in operations, finance and business development. Mark holds a Bachelor of Science degree in Economics from The Wharton School of Business, University of Pennsylvania, a Master of Government Administration from the University of Pennsylvania Fels Institute of Government and a Law Degree from Case Western Reserve School of Law.