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Protos
Off-Duty
services

Reliable, experienced professionals operating in a dynamically adaptable network.

Off-Duty SERVICES
BACKED by the Protos Promise

As the head of security, you know when you need off-duty law enforcement.

But are you ready to take on the increased liability risks? Do you have the staff to manage hiring, scheduling and reporting? And do you have the budget for insurance and payroll?

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Largest national Off‑Duty law enforcement Provider

We provide second-to-none coverage through trained law enforcement. With 60,000 off-duty personnel and more than 1,400 agencies, we provide expertise when and where you need it. And with our always-accountable customer service and purpose-built technology, you also get one point of contact, 24/7 dispatch, ongoing account management and complete transparency.

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Let’s talk about how Protos Off‑Duty Services can Deliver for you.

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Off-Duty Law Enforcement

AN UNWAVERING EXPERIENCE PROTOS OFF‑DUTY SERVICES

At Protos, we simplify the complexities of hiring off-duty law enforcement. Whether your needs are short-term, or long-term, our team delivers seamless support from start to finish. With a single point of contact and a dedicated client success team, we handle officer selection, deployment, oversight and ongoing communication, ensuring the right fit for every location.

Comprehensive client services

  • One point of contact for short-term, long-term or emergency.
  • Complete management, from selection to deployment to oversight.
  • 24/7 dedicated client success team for fast and thorough responsiveness.
  • Matching for each location and client, based on experience and cultural fit.
  • Location and time-tracking through our purpose-built platform.

Risk transference

  • All insurance covered in one contract.
  • Integrated scheduling and payroll system.
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Protos is purpose-built ​to proactively protect you with integrity and accountability
Modern technology meets security innovation

Our proprietary platform puts improved staffing, vetting, training, visibility, accountability and flexibility at your fingertips.

Unmatched, end-to-end transparency

We take responsibility for the safety of your operations, both when it works, and when it needs to improve.

Relentless customer advocacy

We’re relentless about living up to our promises. If issues arise, we will not rest until we make it right.

Local expertise, agile coverage

We provide reliable, experienced security professionals, where, when and how you need them.

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How Protos Delivers​ Off‑Duty Services
The nation’s largest network

We’re adding to our deep bench of expertise every day, giving Protos the nation’s largest off-duty law enforcement network.

The skills you need

All officers are skilled, certified and trained to meet our standards and your specifications. Plus, you’ll work with one point of contact at Protos.

Coverage to reduce your liability

Our robust liability coverage protects all of our off-duty law enforcement officers in case of an onsite incident. That means your organization gets the expertise you need without added risk.

The Advantages of Trained Law Enforcement Professionals

  • Recognized authority: Instantly deters threats and commands compliance
  • Crisis-ready training: Experts in de-escalation, crowd control and active threats
  • Legal powers: Can detain, arrest and act decisively when needed
  • Faster response: Direct coordination with on-duty law enforcement
  • Public trust: Builds confidence through visible, credible presence
  • Higher standards: Held to professional codes and accountability measures
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Protos Promises an unwavering security experience.
Greater speed and flexibility.

Modern, responsive security fast; when, where and how you need it.

Data-validated billing.

We only bill what we deliver, backed up by 24/7 monitoring.

Continuous improvement program.

We never settle; we’re always pushing ourselves to be better.

Always-accountable customer service.

You get a single point of contact to coordinate a team of experts.

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Get In Touch With Us

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Contact us today to learn more about our agile, adaptable Off–Duty services.

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Protos
Headquarters

383 Main Ave, Suite 505
Norwalk, CT 06851, USA
Phone: 203.941.4700

Mark Hjelle

Chief Executive Officer

Mark Hjelle is the CEO of Security Services Holdings, LLC as well as Protos Security and its subsidiaries. Mark is an experienced Chief Executive Officer and Board Member who has led large national business and facilities services firms for nearly 25 years delivering strong top- and bottom-line growth while building high-performing teams with strong culture. Most recently, he was CEO for CSC ServiceWorks, a B2B2C provider of technology-enabled consumer services. Prior to CSC, Mark was President of Brickman/Valleycrest a national provider of exterior landscape and snow removal services. Over the course of his 18-year tenure at Brickman, he held numerous leadership positions in operations, finance and business development. Mark holds a Bachelor of Science degree in Economics from The Wharton School of Business, University of Pennsylvania, a Master of Government Administration from the University of Pennsylvania Fels Institute of Government and a Law Degree from Case Western Reserve School of Law.