Why Protos?
SECURITY SERVICES For the Retail Industry
With a strong market presence and an impressive 97% customer retention rate, Protos consistently delivers on its promise to protect shopping centers and retail stores. We understand the unique complexities and security challenges that retail environments face, from safeguarding merchandise and preventing theft to ensuring the safety of shoppers, tenants and staff.
A Modern
Security Experience
Protos has deep expertise in the retail industry. Our impressive 97% customer retention rate speaks to the power of our seamlessly integrated and always adaptable services. Our teams are trained to protect customers, deter crime, maintain store integrity and reduce incidents of theft and financial loss for stores, malls, shopping centers and retail operations.
Retail Security Experts
Protos delivers tailored security solutions that meet the unique demands of retail environments, from storefronts to large-scale shopping centers. Our security teams are rigorously trained to enhance the customer experience while actively deterring theft, preserving store operations and minimizing financial losses across all types of retail settings.
Purpose-built Technology
Our proprietary Dynamic Security Management Platform puts improved staffing, vetting, training, visibility, accountability and flexibility at your fingertips. Plus, our portal provides insights based on real-time local observations and national industry insights.
Now you can easily manage a security strategy—and save time and money with more efficient operations—all while reducing risk and liability.
One of the key features of our Dynamic Security Management platform is our Guard Touring program. The dashboard simplifies tracking started versus scheduled tours and completed versus scheduled checkpoints. Utilizing our Guard Touring capabilities allows you to stay updated at the portfolio level and manage your security officers’ tasks effectively, while maintaining comprehensive oversight of all vendors.
Monitoring for Parking Lot Safety
Safety shouldn’t stop at the door. That’s why we extend our security to parking lots and store perimeters.
Our in-house monitoring division offers highly trained and experienced security monitoring personnel as well as monitoring devices. Our team of experts will visit your locations, listen to your concerns and goals, and then share tailored security program recommendations to make sure your store and your people are safe and secure.
Flexible Security Options
Protos offers the flexibility and experience to provide armed guards, unarmed guards and off-duty law enforcement officers, which brings a strategic advantage to clients seeking tailored protection. This range of options allows your businesses to choose the right level of security for your unique environment, risk level and budget.
Armed guards are ideal for high-risk scenarios or locations where a strong visual deterrent is needed, such as banks, construction sites or events with valuable assets. Unarmed guards offer a lower-profile presence, suitable for customer-facing roles in retail where approachability is key.
Off-duty law enforcement officers provide an elite layer of protection, offering advanced training, authority, and real-world experience—making them invaluable in situations that require rapid response or specialized enforcement knowledge. By having all three options under one roof, our clients benefit from a unified, scalable security solution. They can adjust coverage as their needs evolve, without the hassle of coordinating multiple providers.
In Store Security
We help you create a secure and inviting shopping experience with physical in-store security officers, emphasizing customer safety while effectively deterring theft and other criminal activities.
- Armed and unarmed officers
- Loss prevention
- Off-duty law enforcement
- Post-robbery security
Mobile Patrols
We are experienced in providing vehicle security patrol services to protect your retail parking lots, contributing to a safer shopping environment for your customers.
- Patrol services
- Marked patrol vehicles
- Remote video guarding
- Security device services
Special event security
We offer security for special events such as parades, tent sales and holiday shutdowns. From access control to crowd management, we provide professionally trained officers to protect your sites.
- Crowd control
- Traffic control
- Access control management
- Post-event coverage
The Vendor Network
Our network of over 2,000 security vendors allows us to ensure your sites have the correct uniforms, trainings and certifications because we right-match their offerings to your requirements. The extensive Protos network covers a variety of needs from emergency and temporary posts to long-term permanent security contracts. The vendor network’s diverse expertise and flexibility allows us to select the right guard company for your needs. It also allows our teams to staff your posts up or down as your needs change.
And while Protos is not a Minority or Woman Owned Business, 52% of Minority, Woman, Disabled or Veteran owners make up Protos’ vendor network. We are able to place these companies at a particular location if that is a request by the client.
All Protos clients Receive:
A purpose-built portal
From onboarding through ongoing support, we monitor and measure your security using our cloud-based proprietary software. Our Portal is accessible to as many of your team members as needed, on any device. It delivers improved transparency, accuracy, accountability and efficiency by providing real-time information (like data-validated billing) as well as historical data for identification of longer-term trends.
Beyond data transparency, you can use the Portal to order security services, make sure your teams are currently onsite, track KPIs and download reports. Any feedback you share feeds the software development pipeline — that’s part of our continuous improvement.
Always-accountable customer service
Testimonials
WHAT OUR CLIENTS ARE SAYING
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Interested In Learning More ?
Explore how Protos is redefining retail security with flexible services, purpose-built technology and expert protection strategies. From safeguarding merchandise to enhancing customer safety, our PDF guide outlines everything you need to know about creating a safer, more efficient retail environment.
