Why Protos?

SECURITY SERVICES For MULTIFAMILY PROPERTIES

We protect multifamily properties through world-class remote video guarding services and cloud-based video surveillance technology.
multi family housing community

A modern
security Experience

Protos delivers comprehensive multifamily security with a dynamic blend of on-site services and remote surveillance. That integrated approach gives our clients immediate response and comprehensive coverage — so they can provide a safe and secure living environment for residents.

Our solutions include innovative cloud video surveillance technology, remote video guarding services and access to our full suite of guarding services.

Security for Residents and Guests

Our remote video monitoring services deliver real-time transparent data and insights with our client portal and cutting-edge software.
Alerted by our remote guards who monitor video surveillance, security guards at your sites can immediately take action based on your program protocols.

Each plan is fully customized to secure your sites. 

  • Lobby security
  • Off-duty law enforcement
  • Mobile Patrol services
  • Loss prevention
  • Fire watch services

Software
Features

Best in class cloud-based software Integrated with all remote guarding services, Protos’ cloud-based video surveillance software provides 24/7 access to live and archived video from any device — so you never miss an issue. 

As third-party, agnostic software, it can be used with any IP or analog camera, making it simple for customers to convert existing systems. Ideal for multi-location programs with a large number of cameras, Protos’ surveillance allows users to set different levels of access. Reports on usage, uptime, and offline camera notifications allow you to avoid liability while the user-friendly interface makes it easy to use for anyone on your team.

From camera selection and placement, to installation, onboarding and training, we can manage the entire process, keeping it hassle-free while offering our always-accountable customer service. 
 


Integrated Security Solutions

We know you’re dealing with vandalism, theft, property crime and burglaries – just to name a few challenges. We can seamlessly integrate physical guarding with remote guarding video services for fully adaptive protection that gives you peace of mind.

Our physical security presence is delivered through a strategic mix of vigilant security officers and responsive patrol strategies, aimed to keep occupants safe and deter trespassers, loitering, vandalism and burglaries

 

security surveillance camera overlooking the lobby of a building entrance

Remote video guarding services

In addition to protecting guests’ identities and preventing unauthorized access, our professionals secure guest privacy and prevent unauthorized entry with remote video surveillance and advanced access control systems.

Cloud-based video surveillance software

Security officers can serve as mediators when conflicts arise between guests or employees. They have been professionally trained to de-escalate situations and resolve disputes peacefully, preventing other guests from being disturbed.

Integrated Security Solutions

Security officers can serve as mediators when conflicts arise between guests or employees. They have been professionally trained to de-escalate situations and resolve disputes peacefully, preventing other guests from being disturbed.

The Vendor Network

Our network of over 2,000 security vendors allows us to ensure your sites have the correct uniforms, trainings and certifications because we right-match their offerings to your requirements. The extensive Protos network covers a variety of needs from emergency and temporary posts to long-term permanent security contracts. The vendor network’s diverse expertise and flexibility allows us to select the right guard company for your needs. It also allows our teams to staff your posts up or down as your needs change.

And while Protos is not a Minority or Woman Owned Business, 52% of Minority, Woman, Disabled or Veteran owners make up Protos’ vendor network. We are able to place these companies at a particular location if that is a request by the client.

All Protos clients Receive:

A purpose-built portal

From onboarding through ongoing support, we monitor and measure your security using our cloud-based proprietary software. Our Portal is accessible to as many of your team members as needed, on any device. It delivers improved transparency, accuracy, accountability and efficiency by providing real-time information (like data-validated billing) as well as historical data for identification of longer-term trends.

Beyond data transparency, you can use the Portal to order security services, make sure your teams are currently onsite, track KPIs and download reports. Any feedback you share feeds the software development pipeline — that’s part of our continuous improvement.

A Customer Success Team
With Protos, you get a single point of contact to coordinate a team of experts dedicated to delivering on today’s needs and preparing for tomorrow. National Account clients receive additional support through the Enterprise Accounts Group, who act as client advocates and offer strategic security program guidance. All account team members are backed by our 24/7 dispatch and operations team. That means you can always get help with monitoring daily events, billing and invoicing, post fulfillment, new service requests, changes to existing assignments and communicating client portal enhancements. From our purpose-built technology to our professional teams, we promise an unwavering experience.

Testimonials

WHAT OUR Hotel and hospitality CLIENTS ARE SAYING

Download

Interested In Learning More?

Stay ahead of emerging threats with our expert guide to multifamily property security. Our downloadable PDF explores the latest innovations, technologies and best practices for protecting multifamily communities. This resource offers actionable strategies to enhance safety, streamline operations and improve resident satisfaction.

Contact a Security Expert

Contact Us 3 Column (Pardot-2025 new contact form)
Protos
Headquarters

383 Main Ave, Suite 505
Norwalk, CT 06851, USA
Phone: 203.941.4700

Protos
Headquarters

383 Main Ave, Suite 505
Norwalk, CT 06851, USA
Phone: 203.941.4700

Mark Hjelle

Chief Executive Officer

Mark Hjelle is the CEO of Security Services Holdings, LLC as well as Protos Security and its subsidiaries. Mark is an experienced Chief Executive Officer and Board Member who has led large national business and facilities services firms for nearly 25 years delivering strong top- and bottom-line growth while building high-performing teams with strong culture. Most recently, he was CEO for CSC ServiceWorks, a B2B2C provider of technology-enabled consumer services. Prior to CSC, Mark was President of Brickman/Valleycrest a national provider of exterior landscape and snow removal services. Over the course of his 18-year tenure at Brickman, he held numerous leadership positions in operations, finance and business development. Mark holds a Bachelor of Science degree in Economics from The Wharton School of Business, University of Pennsylvania, a Master of Government Administration from the University of Pennsylvania Fels Institute of Government and a Law Degree from Case Western Reserve School of Law.