Why Protos?

SECURITY SERVICES For Hotels and Hospitality

We dynamically adapt to protect your property, staff and guests across all locations and through any situation.

lobby of a grand hotel

A modern
security Experience

Protos understands the critical role security plays in the hospitality industry, providing safe, welcoming environments on hotel property as well as meeting the demands of peak event seasons, such as weddings, corporate events and post-event coverage.

That’s why we provide armed and unarmed security officers who know the communities they serve and have experience in hotel and hospitality security. Combining their expertise and your goals, we customize each program to your locations, property types and needs.

And with Protos you also have the ability to scale up or down. We can quickly adjust, whether it’s volume, type or location, thanks to our national network of trusted professionals and our always-on data analysis.

  • Armed and unarmed officers
  • Lobby security
  • Loss prevention
security officer in a suit

Guest Safety and Security

In the hotel and hospitality industry, you rely on security to keep guests safe and property secure. We select professionals with industry experience who can create a welcoming atmosphere in the lobby and common areas for guests to feel comfortable. 

They’re also trained to de-escalate situations and resolve disputes peacefully between guests and/or employees.

Beyond the physical presence, you can add remote video services to your security program at any point. With 24/7 monitoring of hotel premises, security professionals can monitor and access cameras remotely in real-time, detecting and responding quickly to security threats in coordination with your onsite teams.

computers and devices showing Protos' software technology

Purpose-built Technology

Our proprietary Dynamic Security Management Platform puts improved staffing, vetting, training, visibility, accountability and flexibility at your fingertips. Plus, our portal provides insights based on real-time local observations and national industry insights. 

Now you can easily manage a security strategy—and save time and money with more efficient operations—all while reducing risk and liability.

One of the key features of our Dynamic Security Management platform is our Guard Touring program. The dashboard simplifies tracking started versus scheduled tours and completed versus scheduled checkpoints. Utilizing our Guard Touring capabilities allows you to stay updated at the portfolio level and manage your security officers’ tasks effectively, while maintaining comprehensive oversight of all vendors.

Industry Experience

With decades of combined experience across the hospitality industry, Protos has earned the trust of hotel brands, properties and resorts nationwide. Our deep industry knowledge means we understand the nuances of hotel operations, from front-desk courtesy to securing back-of-house operations and managing large event crowds.

We’ve successfully supported security programs for a wide range of hotel properties by tailoring each deployment to the unique needs of the property, guest expectations and operational flow. Our team brings a wealth of experience not just in hospitality security, but in working within active guest environments, ensuring our officers are always professional, approachable and ready to assist.

security officer at the entrance to a large hotel

Property management

In addition to protecting guests’ identities and preventing unauthorized access, our professionals secure guest privacy and prevent unauthorized entry with remote video surveillance and advanced access control systems.

Event
Security

Providing a safe and enjoyable experience at events is key to a hotel’s reputation and revenue. That’s why our expertise includes security for weddings, corporate gatherings and other large-scale events, including post-event coverage.

Guest
Relations

Security officers can serve as mediators when conflicts arise between guests or employees. They have been professionally trained to de-escalate situations and resolve disputes peacefully, preventing other guests from being disturbed.

The Vendor Network

Our network of over 2,000 security vendors allows us to ensure your sites have the correct uniforms, trainings and certifications because we right-match their offerings to your requirements. The extensive Protos network covers a variety of needs from emergency and temporary posts to long-term permanent security contracts. The vendor network’s diverse expertise and flexibility allows us to select the right guard company for your needs. It also allows our teams to staff your posts up or down as your needs change.

And while Protos is not a Minority or Woman Owned Business, 52% of Minority, Woman, Disabled or Veteran owners make up Protos’ vendor network. We are able to place these companies at a particular location if that is a request by the client.

All Protos clients Receive:

A purpose-built portal
From onboarding through ongoing support, we monitor and measure your security using our cloud-based proprietary software. Our Portal is accessible to as many of your team members as needed, on any device. It delivers improved transparency, accuracy, accountability and efficiency by providing real-time information (like data-validated billing) as well as historical data for identification of longer-term trends. Beyond data transparency, you can use the Portal to order security services, make sure your teams are currently onsite, track KPIs and download reports. Any feedback you share feeds the software development pipeline — that’s part of our continuous improvement.
A Customer Success Team
With Protos, you get a single point of contact to coordinate a team of experts dedicated to delivering on today’s needs and preparing for tomorrow. National Account clients receive additional support through the Enterprise Accounts Group, who act as client advocates and offer strategic security program guidance. All account team members are backed by our 24/7 dispatch and operations team. That means you can always get help with monitoring daily events, billing and invoicing, post fulfillment, new service requests, changes to existing assignments and communicating client portal enhancements. From our purpose-built technology to our professional teams, we promise an unwavering experience.

Testimonials

WHAT OUR Hotel and hospitality CLIENTS ARE SAYING

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Interested In Learning More?

Unlock expert insights, advanced technologies and real-world best practices reshaping security in the hospitality industry. This complimentary resource is designed for hotel managers, property operators and hospitality professionals aiming to elevate guest safety, safeguard property and strengthen brand trust.

Contact a Security Expert

Contact Us 3 Column (Pardot-2025 new contact form)
Protos
Headquarters

383 Main Ave, Suite 505
Norwalk, CT 06851, USA
Phone: 203.941.4700

Protos
Headquarters

383 Main Ave, Suite 505
Norwalk, CT 06851, USA
Phone: 203.941.4700

Mark Hjelle

Chief Executive Officer

Mark Hjelle is the CEO of Security Services Holdings, LLC as well as Protos Security and its subsidiaries. Mark is an experienced Chief Executive Officer and Board Member who has led large national business and facilities services firms for nearly 25 years delivering strong top- and bottom-line growth while building high-performing teams with strong culture. Most recently, he was CEO for CSC ServiceWorks, a B2B2C provider of technology-enabled consumer services. Prior to CSC, Mark was President of Brickman/Valleycrest a national provider of exterior landscape and snow removal services. Over the course of his 18-year tenure at Brickman, he held numerous leadership positions in operations, finance and business development. Mark holds a Bachelor of Science degree in Economics from The Wharton School of Business, University of Pennsylvania, a Master of Government Administration from the University of Pennsylvania Fels Institute of Government and a Law Degree from Case Western Reserve School of Law.