Why Protos?
SECURITY SERVICES For Hotels and Hospitality
We dynamically adapt to protect your property, staff and guests across all locations and through any situation.
A modern
security Experience
Protos understands the critical role security plays in the hospitality industry, providing safe, welcoming environments on hotel property as well as meeting the demands of peak event seasons, such as weddings, corporate events and post-event coverage.
That’s why we provide armed and unarmed security officers who know the communities they serve and have experience in hotel and hospitality security. Combining their expertise and your goals, we customize each program to your locations, property types and needs.
And with Protos you also have the ability to scale up or down. We can quickly adjust, whether it’s volume, type or location, thanks to our national network of trusted professionals and our always-on data analysis.
- Armed and unarmed officers
- Lobby security
- Loss prevention
Guest Safety and Security
In the hotel and hospitality industry, you rely on security to keep guests safe and property secure. We select professionals with industry experience who can create a welcoming atmosphere in the lobby and common areas for guests to feel comfortable.
They’re also trained to de-escalate situations and resolve disputes peacefully between guests and/or employees.
Beyond the physical presence, you can add remote video services to your security program at any point. With 24/7 monitoring of hotel premises, security professionals can monitor and access cameras remotely in real-time, detecting and responding quickly to security threats in coordination with your onsite teams.
Purpose-built Technology
Our proprietary Dynamic Security Management Platform puts improved staffing, vetting, training, visibility, accountability and flexibility at your fingertips. Plus, our portal provides insights based on real-time local observations and national industry insights.
Now you can easily manage a security strategy—and save time and money with more efficient operations—all while reducing risk and liability.
One of the key features of our Dynamic Security Management platform is our Guard Touring program. The dashboard simplifies tracking started versus scheduled tours and completed versus scheduled checkpoints. Utilizing our Guard Touring capabilities allows you to stay updated at the portfolio level and manage your security officers’ tasks effectively, while maintaining comprehensive oversight of all vendors.
Industry Experience
With decades of combined experience across the hospitality industry, Protos has earned the trust of hotel brands, properties and resorts nationwide. Our deep industry knowledge means we understand the nuances of hotel operations, from front-desk courtesy to securing back-of-house operations and managing large event crowds.
We’ve successfully supported security programs for a wide range of hotel properties by tailoring each deployment to the unique needs of the property, guest expectations and operational flow. Our team brings a wealth of experience not just in hospitality security, but in working within active guest environments, ensuring our officers are always professional, approachable and ready to assist.
Property management
- Access control management
- Remote video guarding
- Video surveillance
Event
Security
Providing a safe and enjoyable experience at events is key to a hotel’s reputation and revenue. That’s why our expertise includes security for weddings, corporate gatherings and other large-scale events, including post-event coverage.
- Traffic control
- Event security
- Post-event coverage
- Access control management
Guest
Relations
Security officers can serve as mediators when conflicts arise between guests or employees. They have been professionally trained to de-escalate situations and resolve disputes peacefully, preventing other guests from being disturbed.
- Armed and unarmed officers
- Lobby security
- Fire and life safety training
- On-call emergency coverage
The Vendor Network
Our network of over 2,000 security vendors allows us to ensure your sites have the correct uniforms, trainings and certifications because we right-match their offerings to your requirements. The extensive Protos network covers a variety of needs from emergency and temporary posts to long-term permanent security contracts. The vendor network’s diverse expertise and flexibility allows us to select the right guard company for your needs. It also allows our teams to staff your posts up or down as your needs change.
And while Protos is not a Minority or Woman Owned Business, 52% of Minority, Woman, Disabled or Veteran owners make up Protos’ vendor network. We are able to place these companies at a particular location if that is a request by the client.
All Protos clients Receive:
A purpose-built portal
A Customer Success Team
Testimonials
WHAT OUR Hotel and hospitality CLIENTS ARE SAYING
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Interested In Learning More?
Unlock expert insights, advanced technologies and real-world best practices reshaping security in the hospitality industry. This complimentary resource is designed for hotel managers, property operators and hospitality professionals aiming to elevate guest safety, safeguard property and strengthen brand trust.
