Hotels and Hospitality Security

Why Protos? SECURITY SERVICES for Hotels and Hospitality

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BECAUSE YOUR SECURITY PROGRAM DESERVES FLEXIBILITY

Security in the hotel and hospitality industry is vital for many reasons. It is necessary to make guests and staff feel comfortable while also protecting hotel property. Partnering with the right security provider for your specific needs can ensure the effectiveness of your hotel security program. A security plan plays a pivotal role in meeting the demands of peak event seasons, such as weddings, corporate events and post-event coverage, by providing essential support to ensure safety and smooth execution.

Protos understands the critical role that security plays in the hotel and hospitality industry. That’s why we provide armed and unarmed security offers that are familiar with the areas they serve. We can customize a security program specific to your locations and needs. We also empower choice as you have the ability to scale your security program. Whether your program is long- or short-term, all Protos clients receive access to our client portal, a dedicated service agent and access to our 24/7 security operations service center.

Exterior image of resort pool — Access control
Keeping guests safe is a top priority. Unauthorized visitors should not enter lobbies or amenities that guests have access to use. In addition to protecting guests’ identities and preventing unauthorized access, security officers also help maintain privacy.

A hotel couter and bell with employees and guest in the background — Guest relations
Security officers can serve as mediators when conflicts arise between guests or employees. They have been professionally trained to de-escalate situations and resolve disputes peacefully, preventing disturbances that may negatively affect other guests.

Front desk reception talking to a guest at a hotel — Reputation management
Providing a safe and enjoyable experience for guests is key to a hotel’s reputation. Positive word-of-mouth recommendations and repeat business are often a result of the high-quality security services that Protos offers.

Guest Safety and Security

In the hotel and hospitality industry, security is primarily needed to ensure guests’ safety. A hotel accommodates a variety of individuals, and security measures help ensure that. Concierge-style officers create a welcoming atmosphere in the lobby and common areas for guests to feel comfortable. They are typically the initial point of contact as guests arrive at the hotel. A professional and friendly demeanor contributes to the overall experience, giving a positive guest experience.

Additionally, remote video services and cloud-based video surveillance solutions can be paired with physical onsite security to improve your security program. Remote video services allow for 24/7 monitoring of hotel premises from a central location. Security professionals can monitor and access surveillance cameras remotely in real-time, detecting and responding quickly to security threats.

Software Enabled Solutions

Protos was founded on the realization that the security industry was not adopting modern standards and technology. We have been innovating and transforming the industry ever since. We were the first to offer a complete security management dashboard for managing a manned security program. Using any internet-connected device, our clients can view real-time information as well as a data archives for valuable long-term analysis.

And through Protos Labs, our technology division, we are continuing to develop industry leading software to increase operational oversight for our clients.

Vendor Network

Our network of over 4,000 security vendors allows us to ensure your sites have the correct uniforms, trainings and certifications because we right-match their offerings to your requirements. The extensive Protos network covers a variety of needs from emergency and temporary posts to long-term permanent security contracts. The vendor network’s diverse expertise and flexibility allows us to select the right guard company for your needs. It also allows our teams to staff your posts up or down as your needs change.

And while Protos is not a Minority or Woman Owned Business, our vendor network is made up of 52% Minority, Woman, Disabled or Veteran owners. We are able to place these companies at a particular location if that is a request by the client.

All Protos Clients Receive:

Client Portal Access

Our innovative, software-forward approach is truly our differentiation. From onboarding through ongoing support, security program health is monitored and measured using our proprietary data-rich software. All Protos clients are granted access to the Protos client portal, for as many users as needed. The platform is a guard force management tool that delivers improved transparency, accuracy, accountability and efficiency. It provides real-time data for greater visibility as well as historical data for identification of longer-term trends and analysis.

From ordering security services on your phone and ensuring your teams are currently onsite to tracking KPIs and downloading detailed reports, managing your security program is easy from one centralized location using the Protos client portal. Many customers also enjoy knowing that feedback provided on our software feeds the software development pipeline so future iterations of the client portal include enhancements driven by customer demand.

A Customer Success Team

Protos clients receive multiple layers of support. All clients are assigned a Service Agent as their single point of contact, and they are available for day-to-day matters as well as routine service assessments. National Account clients receive additional support through the Strategic Account Management (SAM) Program, ensuring we are scaling to meet your needs as your security program grows and changes. The SAM acts as a client advocate and offers strategic security program guidance.

These account team members are backed by our 24/7 dispatch and operations team, meaning assistance is always available. In addition to monitoring daily events, these teams assist with billing and invoicing, ensuring post fulfillment, new service requests, changes to existing assignments, communicating client portal updates and enhancements, and generally having the health of your security program in mind.

What our
hotel and hospitality clients
are saying

Testimonials

“We have greatly appreciated the professionalism and service over our many years as a Protos customer. We enjoy having peace of mind and feel confident in our security program.”

General Manager Hospitality Corporation

Hotel front desk receptionist handing a guest their room key

“Protos Security has been our partner in securing our resorts for over five years. The security officers that work on our properties are always smiling, competent and professional.”

Regional Security Director Resort Management Company

“Protos provides safety to employees and customers at our hotels while staying within our budget for security services. Highly recommend working with this company.”

Hospitality Manager National Hotel Chain