Healthcare and Hospital Services Security

Why Protos? SECURITY SERVICES for Healthcare and Hospital Centers

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Because your security program deserves flexibility

Hospitals and healthcare facilities are busy centers of activity, with patients, visitors and medical professionals constantly moving throughout the facilities. Ensuring the safety and security of patients, staff and medical records is important in today’s ever-evolving healthcare landscape. A secure environment minimizes the chance of theft, violence and the spread of infectious diseases by preventing unauthorized access.

Protos understands the critical role that security plays in healthcare centers and hospitals. That’s why Protos provides security officers and local, active, off-duty law enforcement who can keep hospitals safe. We can customize a security program specific to your locations and needs. We also empower choice as you have the ability to scale your security program to what’s going on in hospitals. Whether your program is long- or short-term, all Protos clients receive access to our client portal, a dedicated service agent and access to our 24/7 security operations service center.

Security officers looking at computer — Ensuring compliance
We work with you to create an expansive risk management approach that will ensure compliance and safety regulations are met. Security personnel partner with staff members to provide regular training on security protocols, applicable regulations and proper handling of patient information.

Security officer holding walkie talkie — Increased safety and prevention
Security officers play a crucial role in deterring and preventing potential security threats. This can include violence, theft, or vandalism within hospital premises. Their presence alone acts as a deterrent, making individuals think twice before engaging in illegal or harmful activities.

Security officer with mask checking the temperature of a patient coming into the hospital — Trained healthcare security professionals
Our team is experienced in working with professional and accredited organizations including the International Association for Healthcare Security and Safety (IAHSS), the Joint Commission and state and local entities. Personnel are also educated on certifications such as the Certified Healthcare Protection Administrator (CHPA).

Access Control and Visitor Management

Security officers enforce access control measures in hospitals, preventing unauthorized individuals from entering restricted areas. In addition to monitoring entrances, verifying identity and managing visitors, officers protect patient privacy and maintain the security of sensitive areas. Officers are available to escort individuals to their vehicles during late hours, providing a sense of personal safety support and a safe environment for everyone present within the hospital premises. We match officers’ experience and their culture to the unique protection needs of the situation they will be placed in.

Remote video guarding and cloud-based video surveillance solutions can be paired with physical onsite security to improve your security program. Remote video guarding allows for 24/7 monitoring of hospital premises from a central location. Security professionals can monitor and access surveillance cameras remotely in real-time, detecting and responding quickly to security threats.

Software Enabled Solutions

Protos was founded on the realization that the security industry was not adopting modern standards and technology. We have been innovating and transforming the industry ever since. We were the first to offer a complete security management dashboard for managing a manned security program. Using any internet-connected device, our clients can view real-time information as well as a data archives for valuable long-term analysis.

And through Protos Labs, our technology division, we are continuing to develop industry leading software to increase operational oversight for our clients.

Vendor Network

Our network of over 4,000 security vendors allows us to ensure your sites have the correct uniforms, trainings and certifications because we right-match their offerings to your requirements. The extensive Protos network covers a variety of needs from emergency and temporary posts to long-term permanent security contracts. The vendor network’s diverse expertise and flexibility allows us to select the right guard company for your needs. It also allows our teams to staff your posts up or down as your needs change.

And while Protos is not a Minority or Woman Owned Business, our vendor network is made up of 52% Minority, Woman, Disabled or Veteran owners. We are able to place these companies at a particular location if that is a request by the client.

All Protos Clients Receive:

Client Portal Access

Our innovative, software-forward approach is truly our differentiation. From onboarding through ongoing support, security program health is monitored and measured using our proprietary data-rich software. All Protos clients are granted access to the Protos client portal, for as many users as needed. The platform is a guard force management tool that delivers improved transparency, accuracy, accountability and efficiency. It provides real-time data for greater visibility as well as historical data for identification of longer-term trends and analysis.

From ordering security services on your phone and ensuring your teams are currently onsite to tracking KPIs and downloading detailed reports, managing your security program is easy from one centralized location using the Protos client portal. Many customers also enjoy knowing that feedback provided on our software feeds the software development pipeline so future iterations of the client portal include enhancements driven by customer demand.

A Customer Success Team

Protos clients receive multiple layers of support. All clients are assigned a Service Agent as their single point of contact, and they are available for day-to-day matters as well as routine service assessments. National Account clients receive additional support through the Strategic Account Management (SAM) Program, ensuring we are scaling to meet your needs as your security program grows and changes. The SAM acts as a client advocate and offers strategic security program guidance.

These account team members are backed by our 24/7 dispatch and operations team, meaning assistance is always available. In addition to monitoring daily events, these teams assist with billing and invoicing, ensuring post fulfillment, new service requests, changes to existing assignments, communicating client portal updates and enhancements, and generally having the health of your security program in mind.

What our
healthcare clients
are saying

Testimonials

“The security staff that we work with are always professional and highly trained. We have implemented Protos’ remote video guarding services as well as onsite security officers in our healthcare system. They provide insight into healthcare security and compliance regulations while protecting our staff and patients.”

Manager of Security Operations Hospital System

“Protos is committed to maintaining a safe environment for our hospital staff and patients. Our hospitals are very busy and vulnerable so working with a security company with integrated solutions was a priority. Officers are always quick to deescalate emergency situations.”

Hospital Manager Medical Center

Security officer looking at camera recordings on iPad and computer screens

“Our experience with Protos and their staff has been positive. The officers are courteous and punctual. Protos provides exemplary security protection for our large and busy clinics. They have helped us maintain a safe environment for our hospital for many years. We highly recommend Protos.”

Director of Security Healthcare Organization