Financial Institutions Security

Why Protos? SECURITY SERVICES for Banks and Financial Institutions

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Because your security program deserves flexibility

Protos understands the importance of security when it comes to banking and financial institutions. There are many risks and concerns when it comes to protecting your branch, such as keeping your employees and assets safe. We are experienced in providing the highest levels of knowledge and support to deter criminals and make your branch a less attractive target. Our team of off-duty police officers can help protect financial institutions, ATM centers, banking offices, retail branches, credit unions and more. We also provide a range of guarding services through our network of high-quality vendors across the nation.

From access control management to remote video monitoring, we offer customized solutions that meet the specific needs of your institution. Our security professionals are trained to act accordingly when in a sensitive or dangerous situation. We also empower choice as you have the ability to scale your security program and put you in control. No matter if your program is long- or short-term, all Protos clients receive access to our client portal, a dedicated service agent and access to our 24/7 security operations service center.

financial security bank lobby concierge — Concierge-style officers
We can help increase your bank’s protection while providing customers with a warm, friendly welcome. Concierge-style officers have excellent customer service skills and are specifically trained for bank environments.

Security officer patrol vehicle — Mobile patrols
Security officers and off-duty police are trained to look for criminals or suspicious people outside of your bank locations. We provide guarding services to patrol parking lots in marked security vehicles.

financial institution security officer — Emergency response
We can send a range of security guarding solutions immediately when a threat or crime occurs. Our security solutions are available at the posts 24/7 in any of these situations and more – we customize the right solution for your needs.

Lobby Security

It makes sense to increase your bank’s protection with an off-duty law enforcement presence. The challenge is to maintain high police visibility without creating an oppressive atmosphere for your customers. However, officers with the proper disposition can be difficult to locate if you do not have the time to properly vet the officers. That’s where we come in.

We offer armed and unarmed off-duty police officers with the temperament and experience to effectively work in your facility. Having visible deterrents inside your branches can help prevent robberies and crime. Officers are available to assist with security services such as last-minute requests, workplace violence, roving patrols, post-hurricane coverage and more. Our team of experts can also visit your locations, then make recommendations on a customized security program to ensure you and your people are safe and secure.

Software Enabled Solutions

Protos was founded on the realization that the security industry was not adopting modern standards and technology. We have been innovating and transforming the industry ever since. We were the first to offer a complete security management dashboard for managing a manned security program. Using any internet-connected device, our clients can view real-time information as well as a data archives for valuable long-term analysis.

And through Protos Labs, our technology division, we are continuing to develop industry leading software to increase operational oversight for our clients.

Vendor Network

Our network of over 4,000 security vendors allows us to ensure your sites have the correct uniforms, trainings and certifications because we right-match their offerings to your requirements. The extensive Protos network covers a variety of needs from emergency and temporary posts to long-term permanent security contracts. The vendor network’s diverse expertise and flexibility allows us to select the right guard company for your needs. It also allows our teams to staff your posts up or down as your needs change.

And while Protos is not a Minority or Woman Owned Business, Protos’ vendor network is made of up of 52% Minority, Woman, Disabled or Veteran owners. We are able to place these companies at a particular location if that is a request by the client.

All Protos Clients Receive:

Client Portal Access

Our innovative, software-forward approach is truly our differentiation. From onboarding through ongoing support, security program health is monitored and measured using our proprietary data-rich software. All Protos clients are granted access to the Protos client portal, for as many users as needed. The platform is a guard force management tool that delivers improved transparency, accuracy, accountability and efficiency. It provides real-time data for greater visibility as well as historical data for identification of longer-term trends and analysis.

From ordering security services on your phone and ensuring your teams are currently onsite to tracking KPIs and downloading detailed reports, managing your security program is easy from one centralized location using the Protos client portal. Many customers also enjoy knowing that feedback provided on our software feeds the software development pipeline so future iterations of the client portal include enhancements driven by customer demand.

A Customer Success Team

Protos clients receive multiple layers of support. All clients are assigned a Service Agent as their single point of contact, and they are available for day-to-day matters as well as routine service assessments. National Account clients receive additional support through the Strategic Account Management (SAM) Program, ensuring we are scaling to meet your needs as your security program grows and changes. The SAM acts as a client advocate and offers strategic security program guidance.

These account team members are backed by our 24/7 dispatch and operations team, meaning assistance is always available. In addition to monitoring daily events, these teams assist with billing and invoicing, ensuring post fulfillment, new service requests, changes to existing assignments, communicating client portal updates and enhancements, and generally having the health of your security program in mind.

What our
financial clients
are saying

Testimonials

A Fortune 500 multinational financial services company was looking to improve its security program and wanted to implement a consistent system across each of its branch locations. They wanted to have their security program all in one place instead of working with multiple security companies. Solution: Protos worked to create a seamless security program that would combine physical off-duty police officers with monitoring technology to ensure the safety of customers and employees in all of their locations.

Fortune 500 Client Multinational Financial Services Company

Exterior image of bank branch and parking lot

A Fortune 100 investment banking firm was interested in expanding its reporting and wanted to receive instant updates about incidents in its bank locations. Solution: Through Protos’ proprietary software, the client would receive instant reporting. Officers can now upload pictures of the scene for Managing Directors to see in real-time.

Fortune 100 Client Investment Banking Firm

Image of exterior corporate bank building

“Protos has been great to work with and their customer service is excellent. We needed highly skilled armed officers to protect our stores and prevent crime. Adding more law enforcement to our banks have created a better atmosphere where customers feel safe.”

Regional Director National Financial Institution

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