Why Protos?

SECURITY SERVICES For banks and financial institutions

From access control management to remote video monitoring, Protos dynamically adapts our comprehensive security options to meet the needs of financial institutions.
bank sign outside

A Modern
Security Experience

You need to keep your employees, clients and assets safe — and they need to feel safe, too. That’s why we offer customized solutions to address the wide array of security challenges banks face, with high-quality security officers designed to tackle specific threats and operational risks in the banking industry.

By managing and coordinating relationships with thousands of local owner/operator security vendors, Protos can quickly assemble expert teams to adapt to any situation, at any of your locations. We also offer second-to-none coverage through the nation’s largest off-duty law enforcement network. Our team can help protect financial institutions, ATM centers, banking offices, retail branches, credit unions and more.

security officer at the entrance to a building

Lobby Security

It makes sense to increase your bank’s protection with the presence of off-duty law enforcement. The challenge is to maintain an environment that includes security personnel without creating an oppressive atmosphere. That’s where we come in.

We provide you with armed and unarmed off-duty law enforcement who have industry experience as well as the temperament to be a good cultural fit. Law enforcement is available to assist with security services such as last-minute requests, workplace violence, roving patrols, post-hurricane coverage and more.

Our team of experts can also visit your locations to make recommendations on a customized security program.

friendly off-duty-officer

Concierge-style officers

We can help increase your bank’s protection while providing customers with a warm, friendly welcome through our specifically selected teams.

Emergency
response

We can protect your bank with proactive, immediate and post-incident services to provide safety and continuity during any type of emergency.

Critical incident security

We can safeguard customers, branch employees and financial assets during high-stakes situations such as bank robberies, threats to executives and high-risk cash transactions.
computers and devices showing Protos' software technology

Purpose-built Technology

Our proprietary Dynamic Security Management Platform puts improved staffing, vetting, training, visibility, accountability and flexibility at your fingertips. Plus, our portal provides insights based on real-time local observations and national industry insights. 

Now you can easily manage a security strategy—and save time and money with more efficient operations—all while reducing risk and liability.

One of the key features of our Dynamic Security Management platform is our Guard Touring program. The dashboard simplifies tracking started versus scheduled tours and completed versus scheduled checkpoints. Utilizing our Guard Touring capabilities allows you to stay updated at the portfolio level and manage your security officers’ tasks effectively, while maintaining comprehensive oversight of all vendors.

The Vendor Network

Our network of over 2,000 security vendors allows us to ensure your sites have the correct uniforms, trainings and certifications because we right-match their offerings to your requirements. The extensive Protos network covers a variety of needs from emergency and temporary posts to long-term permanent security contracts. The vendor network’s diverse expertise and flexibility allows us to select the right guard company for your needs. It also allows our teams to staff your posts up or down as your needs change.

And while Protos is not a Minority or Woman Owned Business, 52% of Minority, Woman, Disabled or Veteran owners make up Protos’ vendor network. We are able to place these companies at a particular location if that is a request by the client.

All Protos clients Receive:

Client Portal Access

From onboarding through ongoing support, we monitor and measure your security using our cloud-based proprietary software. Our Portal is accessible to as many of your team members as needed, on any device. It delivers improved transparency, accuracy, accountability and efficiency by providing real-time information (like data-validated billing) as well as historical data for identification of longer-term trends.

Beyond data transparency, you can use the Portal to order security services, make sure your teams are currently onsite, track KPIs and download reports. Any feedback you share feeds the software development pipeline — that’s part of our continuous improvement.

Always-accountable customer service
With Protos, you get a single point of contact to coordinate a team of experts dedicated to delivering on today’s needs and preparing for tomorrow. National Account clients receive additional support through the Enterprise Accounts Group, who act as client advocates and offer strategic security program guidance. All account team members are backed by our 24/7 dispatch and operations team. That means you can always get help with monitoring daily events, billing and invoicing, post fulfillment, new service requests, changes to existing assignments and communicating client portal enhancements. From our purpose-built technology to our professional teams, we promise an unwavering experience.

Testimonials

WHAT OUR Banking & Financial Clients ARE SAYING

Download

Interested In Learning More?

Protect your operations with our free PDF guide on securing banks and financial institutions. Learn actionable strategies to identify risks, strengthen resilience and safeguard employees and customers.

Contact a Security Expert

Contact Us 3 Column (Pardot-2025 new contact form)
Protos
Headquarters

383 Main Ave, Suite 505
Norwalk, CT 06851, USA
Phone: 203.941.4700

Protos
Headquarters

383 Main Ave, Suite 505
Norwalk, CT 06851, USA
Phone: 203.941.4700

Mark Hjelle

Chief Executive Officer

Mark Hjelle is the CEO of Security Services Holdings, LLC as well as Protos Security and its subsidiaries. Mark is an experienced Chief Executive Officer and Board Member who has led large national business and facilities services firms for nearly 25 years delivering strong top- and bottom-line growth while building high-performing teams with strong culture. Most recently, he was CEO for CSC ServiceWorks, a B2B2C provider of technology-enabled consumer services. Prior to CSC, Mark was President of Brickman/Valleycrest a national provider of exterior landscape and snow removal services. Over the course of his 18-year tenure at Brickman, he held numerous leadership positions in operations, finance and business development. Mark holds a Bachelor of Science degree in Economics from The Wharton School of Business, University of Pennsylvania, a Master of Government Administration from the University of Pennsylvania Fels Institute of Government and a Law Degree from Case Western Reserve School of Law.