Commercial Real Estate Security

Why Protos? SECURITY SERVICES for Commercial Real Estate

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Because your security program deserves flexibility

Commercial real estate security is a critical aspect that property owners, managers and tenants must prioritize to create a safe and secure environment. Protos is an experienced leader in providing security services within the industry. To ensure that properties stay safe, security measures such as well-lit common areas, emergency response plans and trained security personnel should be in place.

Protos works with you to create a customized plan that best suits your property’s needs. With Protos, you’ll receive a single point of contact to directly communicate with, who is always one phone call away. We combine highly skilled security personnel with state-of-the-art technologies to deliver successful solutions to our customers. Whether your program is long- or short-term, all Protos clients receive access to our client portal, a dedicated service agent, and our 24/7 security operations service center.

Man outside of commercial real estate building — Tenant and visitor safety
Protos understands that you put a lot of time and effort into making sure your building is safe and welcoming. That’s why our officers go above and beyond to make employees and tenants feel safe. We work to mitigate risk and improve property security.

Security officer in security shirt talking into a walkie talkie and pointing to something — Fire and life safety training
The importance of fire and life safety training in commercial real estate cannot be overstated and is necessary. Fire prevention, fire response and evacuation training are required in commercial real estate buildings and allows officers to respond to fires and other life-threatening situations.

Women with paper in hand greeting someone — Concierge security personnel
Concierge security officers add an additional layer of professionalism and protection depending on the size and nature of the commercial property. Additionally, concierge security provides a welcoming presence, greeting tenants and screening visitors as they come in.

Security officer inside commercial real estate building

Prioritize a Safe and Secure Environment

The commercial real estate industry has unique challenges that most industries do not face. We understand the importance of protecting the value of your properties while providing top-notch services tailored to meet the needs of your commercial property. Our team consists of highly trained security professionals who are equipped to handle various challenges. Their presence alone serves as a strong deterrent to potential crime.

Protos works with exceptionally trained and skilled officers who provide elite security services. Our team provides industry-leading knowledge with a focus on safety procedures and training efforts. Our experts are highly skilled in theft prevention and work to protect your employees using our remote security monitoring services. With a single point of contact and a unified stream of incident reporting, you can trust our leading-edge devices for a complete security solution.

Software Enabled Solutions

Protos was founded on the realization that the security industry was not adopting modern standards and technology. We have been innovating and transforming the industry ever since. We were the first to offer a complete security management dashboard for managing a manned security program. Using any internet-connected device, our clients can view real-time information as well as a data archives for valuable long-term analysis.

And through Protos Labs, our technology division, we are continuing to develop industry leading software to increase operational oversight for our clients.

Vendor Network

Our network of over 4,000 security vendors allows us to ensure your sites have the correct uniforms, trainings and certifications because we right-match their offerings to your requirements. The extensive Protos network covers a variety of needs from emergency and temporary posts to long-term permanent security contracts. The vendor network’s diverse expertise and flexibility allows us to select the right guard company for your needs. It also allows our teams to staff your posts up or down as your needs change.

And while Protos is not a Minority or Woman Owned Business, our vendor network is made up of 52% Minority, Woman, Disabled or Veteran owners. We are able to place these companies at a particular location if that is a request by the client.

All Protos Clients Receive:

Client Portal Access

Our innovative, software-forward approach is truly our differentiation. From onboarding through ongoing support, security program health is monitored and measured using our proprietary data-rich software. All Protos clients are granted access to the Protos client portal, for as many users as needed. The platform is a guard force management tool that delivers improved transparency, accuracy, accountability and efficiency. It provides real-time data for greater visibility as well as historical data for identification of longer-term trends and analysis.

From ordering security services on your phone and ensuring your teams are currently onsite to tracking KPIs and downloading detailed reports, managing your security program is easy from one centralized location using the Protos client portal. Many customers also enjoy knowing that feedback provided on our software feeds the software development pipeline so future iterations of the client portal include enhancements driven by customer demand.

A Customer Success Team

Protos clients receive multiple layers of support. All clients are assigned a Service Agent as their single point of contact, and they are available for day-to-day matters as well as routine service assessments. National Account clients receive additional support through the Strategic Account Management (SAM) Program, ensuring we are scaling to meet your needs as your security program grows and changes. The SAM acts as a client advocate and offers strategic security program guidance.

These account team members are backed by our 24/7 dispatch and operations team, meaning assistance is always available. In addition to monitoring daily events, these teams assist with billing and invoicing, ensuring post fulfillment, new service requests, changes to existing assignments, communicating client portal updates and enhancements, and generally having the health of your security program in mind.

What our
commercial real estate clients
are saying

Testimonials

“One of the most impressive aspects of our partnership with Protos is their commitment to excellent customer service. Their team is responsive, attentive and always willing to go the extra mile to address our concerns and accommodate our changing needs.”

Property Manager Commercial High Rise Building

Security officer holding a walkie talkie in hand

“The security personnel that we work with at Protos are true professionals. They are well-trained and always maintain a friendly and approachable demeanor, which has been well-received by our tenants.”

Commercial Property Manager Retail and Office Real Estate Property

Exterior image of commercial real estate building

“We decided to work with Protos because of their cutting-edge technology. The real-time monitoring and quick response capabilities of their remote video solutions have provided us with peace of mind, knowing that our properties are under constant surveillance 24/7.”

Property Manager Residential Property Management Firm