Why Protos?

SECURITY SERVICES FOR COMMERCIAL REAL ESTATE

As a leading provider of commercial real estate security solutions, we focus on protecting the value of your properties and the safety of your tenants.
commercial real estate access control equipment in lobby

A modern
security Experience

Protos will partner with you to secure your space with our vigilant yet unobtrusive security services. Our officers are dedicated to creating a safe, welcoming environment for employees, tenants and visitors.

To make sure your properties stay safe, we put in place foundational security measures such as well-lit common areas, emergency response plans and trained security personnel.

We go beyond the foundation to create a customized plan focused on protection and prevention for each property and portfolio. 

  • Armed and unarmed officers
  • Concierge security officers
  • Lobby security
security officer in a suit

A safe and secure environment

With Protos, you get a team of highly trained security professionals equipped to handle the unique challenges of commercial real estate. 

Our experts are highly skilled in theft prevention and work to protect your employees using our remote security monitoring services. Plus, we provide industry-leading knowledge that includes a focus on safety procedures and training. 

With a single point of contact and our purpose-built portal, you can trust our seamlessly integrated protection solutions for a complete security solution.

computers and devices showing Protos' software technology

Purpose-built Technology

Our proprietary Dynamic Security Management Platform puts improved staffing, vetting, training, visibility, accountability and flexibility at your fingertips. Plus, our portal provides insights based on real-time local observations and national industry insights. 

Now you can easily manage a security strategy—and save time and money with more efficient operations—all while reducing risk and liability.

One of the key features of our Dynamic Security Management platform is our Guard Touring program. The dashboard simplifies tracking started versus scheduled tours and completed versus scheduled checkpoints. Utilizing our Guard Touring capabilities allows you to stay updated at the portfolio level and manage your security officers’ tasks effectively, while maintaining comprehensive oversight of all vendors.

Industry Experience

Commercial real estate presents a distinct set of security concerns, ranging from high-traffic environments to protecting valuable assets across expansive properties. At Protos, we recognize these complexities and specialize in delivering customized security solutions that enhance property value and promote a safe, professional atmosphere.

We work with trained security personnel who bring a proactive presence that effectively deters criminal activity. Backed by deep industry knowledge, our officers excel in site-specific protocols, theft prevention strategies and advanced safety training.

We offer integrated support through a single point of contact, streamlined incident reporting and the latest in remote monitoring technology. Whether you’re safeguarding tenants, employees, or high-value infrastructure, Protos delivers a high-performance security solution tailored to the demands of commercial real estate environments.

Security officer checking identification

Tenant and visitor safety

Protos addresses the wide array of security challenges commercial properties face, with specialized services designed to tackle specific threats in the commercial real estate industry.

Prevention security

Our team goes beyond daily security to mitigate risk and elevate the safety standards of your commercial properties with comprehensive training, on-site personnel and advanced video monitoring solutions.

Emergency
security

We protect your property and tenants with emergency security coverage and evacuation training to prevent and respond to life-threatening situations.

The Vendor Network

Our network of over 2,000 security vendors allows us to ensure your sites have the correct uniforms, trainings and certifications because we right-match their offerings to your requirements. The extensive Protos network covers a variety of needs from emergency and temporary posts to long-term permanent security contracts. The vendor network’s diverse expertise and flexibility allows us to select the right guard company for your needs. It also allows our teams to staff your posts up or down as your needs change.

And while Protos is not a Minority or Woman Owned Business, 52% of Minority, Woman, Disabled or Veteran owners make up Protos’ vendor network. We are able to place these companies at a particular location if that is a request by the client.

All Protos clients Receive:

A purpose-built portal

From onboarding through ongoing support, we monitor and measure your security using our cloud-based proprietary software. Our Portal is accessible to as many of your team members as needed, on any device. It delivers improved transparency, accuracy, accountability and efficiency by providing real-time information (like data-validated billing) as well as historical data for identification of longer-term trends. Beyond data transparency, you can use the Portal to order security services, make sure your teams are currently onsite, track KPIs and download reports. Any feedback you share feeds the software development pipeline — that’s part of our continuous improvement.
A Customer Success Team
With Protos, you get a single point of contact to coordinate a team of experts dedicated to delivering on today’s needs and preparing for tomorrow. National Account clients receive additional support through the Enterprise Accounts Group, who act as client advocates and offer strategic security program guidance. All account team members are backed by our 24/7 dispatch and operations team. That means you can always get help with monitoring daily events, billing and invoicing, post fulfillment, new service requests, changes to existing assignments and communicating client portal enhancements. From our purpose-built technology to our professional teams, we promise an unwavering experience.

Testimonials

WHAT OUR Commercial Real Estate CLIENTS ARE SAYING

Download

Interested In Learning More ?

Discover the latest strategies, technologies and best practices transforming security in the commercial real estate industry with our free PDF guide. This resource is designed for property managers, owners and industry professionals whether you’re looking to enhance tenant safety, protect high-value assets or elevate your property’s reputation.

Contact a Security Expert

Contact Us 3 Column (Pardot-2025 new contact form)
Protos
Headquarters

383 Main Ave, Suite 505
Norwalk, CT 06851, USA
Phone: 203.941.4700

Protos
Headquarters

383 Main Ave, Suite 505
Norwalk, CT 06851, USA
Phone: 203.941.4700

Mark Hjelle

Chief Executive Officer

Mark Hjelle is the CEO of Security Services Holdings, LLC as well as Protos Security and its subsidiaries. Mark is an experienced Chief Executive Officer and Board Member who has led large national business and facilities services firms for nearly 25 years delivering strong top- and bottom-line growth while building high-performing teams with strong culture. Most recently, he was CEO for CSC ServiceWorks, a B2B2C provider of technology-enabled consumer services. Prior to CSC, Mark was President of Brickman/Valleycrest a national provider of exterior landscape and snow removal services. Over the course of his 18-year tenure at Brickman, he held numerous leadership positions in operations, finance and business development. Mark holds a Bachelor of Science degree in Economics from The Wharton School of Business, University of Pennsylvania, a Master of Government Administration from the University of Pennsylvania Fels Institute of Government and a Law Degree from Case Western Reserve School of Law.