Why Protos?

SECURITY SERVICES FOR CHEMICAL AND PETROCHEMICAL FACILITIES

Our experts are experienced in delivering chemical and petrochemical security services, seamlessly scaling and adapting to your needs while maintaining strict compliance with all industry regulations, safety standards and best practices to ensure the highest level of protection.

Chemical plant lit up at night

A modern
security Experience

In a highly regulated industry, it’s important to work with a security provider like Protos, whose professionals are trained and continually educated on the latest industry-specific regulations and requirements. Our teams also understand critical infrastructure protection and the complexities of petrochemical security.

Our experts can not only assess the level of threats and vulnerabilities and then create facility-specific security plans for maximum safety, they are also partners in safety training and compliance.

Expertise in industry regulations and requirements

Whether it’s making sure eye wash stations and fire extinguishers are inspected or handling important roles like safety-improving training and security contractor responsibilities, Protos dynamically adapts to your needs. We match officers’ experience and background to each client’s unique situation to deliver a modern security experience that never settles.

Our services include assistance with first aid, CPR, OSHA and other training-related matters. We prioritize customer and employee safety by making sure your officers are compliant with ISO and OSHA standards. We also provide guidance on procedures and create a risk management plan that complies with the latest safety standards.

  • Compliance and safety training
  • First aid and CPR training
  • HAZMAT response
  • Vulnerability assessment

Industry Certifications

computers and devices showing Protos' software technology

Purpose-built Technology

Our proprietary Dynamic Security Management Platform puts improved staffing, vetting, training, visibility, accountability and flexibility at your fingertips. Plus, our portal provides insights based on real-time local observations and national industry insights. 

Now you can easily manage a security strategy—and save time and money with more efficient operations—all while reducing risk and liability.

One of the key features of our Dynamic Security Management platform is our Guard Touring program. The dashboard simplifies tracking started versus scheduled tours and completed versus scheduled checkpoints. Utilizing our Guard Touring capabilities allows you to stay updated at the portfolio level and manage your security officers’ tasks effectively, while maintaining comprehensive oversight of all vendors.

Industry Experience

Protos is hyper-vigilant about your day-to-day operations. Part of that vigilance means being ready for any emergency with comprehensive coverage. We adapt to make sure the supply chain remains uninterrupted and resilient no matter what.

  • On-call emergency coverage
  • Pre-emergency planning
  • Post-emergency stabilization
  • Hurricane coverage
  • Labor force and strike coverage
petro chem security officer in high visibility vest

Remote Services

Every property, every client and every situation is unique. That’s why we customize our incident notification to your needs, whether that’s notifying onsite guards, local law enforcement and/or security management. 

Security Personnel

From real-time notifications to weekly or monthly recaps, we provide the reporting you request, including video. We develop a reporting plan with you, and then go beyond that to provide trends and insights to help you proactively adapt for better protection.

Emergency Security

Using a single login, you can manage cameras across multiple sites, configure multiple viewers and delegate access as needed.

The Vendor Network

Our network of over 2,000 security vendors allows us to ensure your sites have the correct uniforms, trainings and certifications because we right-match their offerings to your requirements. The extensive Protos network covers a variety of needs from emergency and temporary posts to long-term permanent security contracts. The vendor network’s diverse expertise and flexibility allows us to select the right guard company for your needs. It also allows our teams to staff your posts up or down as your needs change.

And while Protos is not a Minority or Woman Owned Business, 52% of Minority, Woman, Disabled or Veteran owners make up Protos’ vendor network. We are able to place these companies at a particular location if that is a request by the client.

All Protos clients Receive:

Client Portal Access

Our innovative, software-forward approach is truly our differentiation. Our proprietary data-rich software monitors and measures security program health from onboarding through ongoing support. All Protos clients receive access to the Protos client portal, for as many users as needed. The platform is a guard force management tool that delivers improved transparency, accuracy, accountability and efficiency. It provides real-time data for greater visibility as well as historical data for identification of longer-term trends and analysis.

From ordering security services on your phone and ensuring your teams are currently onsite to tracking KPIs and downloading detailed reports, managing your security program is easy from one centralized location using the Protos client portal. Many customers also enjoy knowing that feedback provided on our software feeds the software development pipeline so future iterations of the client portal include enhancements driven by customer demand.

A Customer Success Team

Protos clients receive multiple layers of support. All clients are assigned a Service Agent as their single point of contact, and they are available for day-to-day matters as well as routine service assessments. National Account clients receive additional support through the Strategic Account Management (SAM) Program, ensuring we are scaling to meet your needs as your security program grows and changes. The SAM acts as a client advocate and offers strategic security program guidance.

Assistance is always available through our 24/7 dispatch and operations team. In addition to monitoring daily events, these teams assist with billing and invoicing, ensuring post fulfillment, new service requests, changes to existing assignments, communicating client portal updates and enhancements, and generally having the health of your security program in mind.

Testimonials

WHAT OUR Chemical Facility CLIENTS ARE SAYING

Download

Interested In Learning More ?

Discover the latest trends, technologies, and best practices driving innovation in the chemical industry with our free PDF guide. Whether you’re looking to improve efficiency, stay compliant, or gain a competitive edge, this resource is tailored for industry professionals.

Contact a Security Expert

Contact Us 3 Column (Pardot-2025 new contact form)
Protos
Headquarters

383 Main Ave, Suite 505
Norwalk, CT 06851, USA
Phone: 203.941.4700

Protos
Headquarters

383 Main Ave, Suite 505
Norwalk, CT 06851, USA
Phone: 203.941.4700

Mark Hjelle

Chief Executive Officer

Mark Hjelle is the CEO of Security Services Holdings, LLC as well as Protos Security and its subsidiaries. Mark is an experienced Chief Executive Officer and Board Member who has led large national business and facilities services firms for nearly 25 years delivering strong top- and bottom-line growth while building high-performing teams with strong culture. Most recently, he was CEO for CSC ServiceWorks, a B2B2C provider of technology-enabled consumer services. Prior to CSC, Mark was President of Brickman/Valleycrest a national provider of exterior landscape and snow removal services. Over the course of his 18-year tenure at Brickman, he held numerous leadership positions in operations, finance and business development. Mark holds a Bachelor of Science degree in Economics from The Wharton School of Business, University of Pennsylvania, a Master of Government Administration from the University of Pennsylvania Fels Institute of Government and a Law Degree from Case Western Reserve School of Law.