Because your program deserves flexibility

Protos understands the unique complexities and security concerns retail establishments face. The need to keep your stores, malls and customers safe and secure must be the top priority. Protos was founded and designed for the retail industry and our impressive 97% customer retention rate speaks for itself, as we’ve developed an innovative way to support shopping centers and retail stores.

We can customize a security program specific to your locations to include security guarding and off-duty police services. We also empower choice as you have the ability to scale your security program to what’s going on in your stores and sites. No matter if your program is long- or short-term, all Protos clients receive access to our client portal, a dedicated service agent and access to our 24/7 security operations service center.

Retail security officer at store checkout
Retail officer deterrent

Our solutions enhance the level of security your customers feel when shopping. We strive to give customers a sense of safety by offering uniformed, armed or unarmed officers who deter theft and crime in your stores.

Security patrol car
Mobile patrols

Vehicle security patrol services help deter trespassers, theft and crime. We are experienced in providing patrol officers who are available to monitor sites periodically, 24/7. Our services are fully customizable to meet your needs.

Special event security guard
Special events

We offer security for special events such as parades, tent sales, holiday shutdowns and more. From access control to crowd management, we provide officers who are professionally trained to protect your site during these times.

Security camera monitoring room

Monitoring for Parking Lot Safety

Crime can happen anywhere on your premises, including outside of your stores, too. Keep your parking lots safe with remote monitoring or patrol services. Our in-house monitoring division offers highly trained and experienced security monitoring personnel as well as security monitoring devices from our partners. Our team of experts can also visit your locations, then make recommendations on a customized security program to ensure your store and your people are safe and secure.

Protos portal mobile screens

Software Enabled Solutions

Protos was founded on the realization that the security industry was not adopting modern standards and technology. We have been innovating and transforming the industry ever since. We were the first to offer a complete security management dashboard for managing a manned security program. Using any internet-connected device, our clients can view real-time information as well as a data archives for valuable long-term analysis.

And through Protos Labs, our technology division, we are continuing to develop industry leading software to increase operational oversight for our clients.

View of USA from space

Vendor Network

Our network of over 4,000 security vendors allows us to ensure your sites have the correct uniforms, trainings and certifications because we right-match their offerings to your requirements. The extensive Protos network covers a variety of needs from emergency and temporary posts to long-term permanent security contracts. The vendor network’s diverse expertise and flexibility allows us to select the right guard company for your needs. It also allows our teams to staff your posts up or down as your needs change.

And while Protos is not a Minority or Woman Owned Business, Protos’ vendor network is made of up of 52% Minority, Woman, Disabled or Veteran owners. We are able to place these companies at a particular location if that is a request by the client.

All Protos Clients Receive:

Client Portal Access

Our innovative, software-forward approach is truly our differentiation. From onboarding through ongoing support, security program health is monitored and measured using our proprietary data-rich software. All Protos clients are granted access to the Protos client portal, for as many users as needed. The platform is a guard force management tool that delivers improved transparency, accuracy, accountability and efficiency. It provides real-time data for greater visibility as well as historical data for identification of longer-term trends and analysis.

From ordering security services on your phone and ensuring your teams are currently onsite to tracking KPIs and downloading detailed reports, managing your security program is easy from one centralized location using the Protos client portal. Many customers also enjoy knowing that feedback provided on our software feeds the software development pipeline so future iterations of the client portal include enhancements driven by customer demand.

A Customer Success Team

Protos clients receive multiple layers of support. All clients are assigned a Service Agent as their single point of contact, and they are available for day-to-day matters as well as routine service assessments. National Account clients receive additional support through the Strategic Account Management (SAM) Program, ensuring we are scaling to meet your needs as your security program grows and changes. The SAM acts as a client advocate and offers strategic security program guidance.

These account team members are backed by our 24/7 dispatch and operations team, meaning assistance is always available. In addition to monitoring daily events, these teams assist with billing and invoicing, ensuring post fulfillment, new service requests, changes to existing assignments, communicating client portal updates and enhancements, and generally having the health of your security program in mind.

What our
retail clients
are saying

Testimonials

A Fortune 500 national department store chain was routinely requesting service through the Protos client portal and then duplicating the same information within their requisition system. Although this process was not unmanageable, there was clear potential for streamlining work and increasing efficiency. Solution: By establishing an API integration between the Protos client portal and the client’s Oracle-based proprietary requisition program, new security guarding work orders began to be processed directly through the requisition system. Once a purchase is approved through the requisition system, it automatically requests the work to be done by the Protos dispatch team so the service can be provided in a more efficient and timely manner.

Fortune 500 Client Exterior of retail store

A Fortune 100 international retail company was routinely logging service through two platforms which was inefficient. Adding to this inefficiency, this system of manual duplication also occasionally led to discrepancies between what was entered into each system. Solution: By creating an API integration between Protos and CAP Index, the client received a streamlined process as well as a more holistic view of its risk levels. This integration allows for a seamless comparison of risks projected by CAP Index and actual incidents occurring at each location through Protos’ data.

Fortune 100 Client Retail Store Checkout Counter

A Fortune 100 retail pharmacy sought to have a more comprehensive view of its loss prevention and asset protection programs without having to merge reports from multiple systems. Solution: Protos created a data feed with multiple export options that would integrate with ThinkLP. The client is now able to export content in a way that helps them generate their own business intelligence solutions and data analytics.

Fortune 100 Client Computer with Protos dashboard screen

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