Insights from Protos Security

Key Security Trends: GSX 2024

Protos Security recently attended the Global Security Exchange (GSX) 2024 Conference in Orlando, FL. GSX is a premier event for the security industry and is hosted by ASIS International, the world’s largest membership organization for security management professionals.

GSX brought together some of the brightest minds and leading organizations in the security industry, showcasing innovative technologies and emerging trends shaping the future. Protos Security had a strong presence as this is one of the largest tradeshows we participate in, using our extensive experience in the security industry to assess the evolving needs of businesses across sectors.

Two major trends stood out during this year’s event: the growing demand for superior customer service through a localized presence, and the increasing reliance on technology to enhance operational efficiency.

Personalized Customer Service with a Local Touch

A recurring theme at GSX was the importance of fostering strong relationships with a focus on customer service. For many organizations, security is about trust and assurance, and the need for a local presence has never been more apparent. Businesses are increasingly seeking security partners who not only understand the national landscape but also have a deep knowledge of regional regulations and needs.

Protos has always embraced this concept. While we operate on a national scale, our local expertise sets us apart. We can meet a wide range of security service needs through our vendor network, from emergency and temporary assignments to long-term, permanent security contracts. The flexibility and expertise within our vendor network enable us to choose the best-fit guard company for your specific requirements, and we can quickly adjust staffing levels as security needs evolve. While we operate on a national level, our deep vendor network allows clients to scale their programs up or down as needed across different locations. What truly sets us apart is our local touch. Each vendor within our network is based locally to the site they serve, allowing them to understand the area’s unique security needs. By partnering with local vendors, we can support the community and foster long-term relationships, resulting in more personalized and effective security solutions. This level of service allows our clients to benefit from both national capabilities and a local presence that delivers a customized security strategy for each location. We don’t just secure businesses; we build lasting relationships, offering personalized service that clients can rely on in real-time.

With Protos, all clients are assigned a Senior Service Agent as their single point of contact. Senior Service Agents are available for day-to-day matters as well as routine service assessments to ensure clients are receiving the best possible service. Our Enterprise Accounts team adds additional support to ensure we are scaling to meet needs as security programs grow. Our team acts as a client advocate and offers strategic security program guidance. These account team members are backed by our 24/7 dispatch and operations team, meaning assistance is always available.

In a market where customer service is often lacking, our excellent customer service and one-on-one account management truly set us apart. Our team of experts doesn’t just respond to client needs -they proactively visit and engage with clients regularly, maintaining a personal connection that ensures high-touch service. It’s about building trust and accountability, which is why our culture is centered on delivering unmatched service excellence.

Our unique managed services model combines nationwide coverage with strong local expertise, allowing us to offer customized, responsive service. This personalized approach ensures we can address unique security challenges, enhance response times and improve overall service satisfaction.

Additionally, many organizations now expect their security providers to have seamless communication and transparent reporting. Our dedicated client support teams are not only available 24/7 but also have a deep understanding of each client’s needs, giving our customers peace of mind knowing they have a trusted security partner at every level.

Transparency, Analytics and Real-Time Reporting through Technology

Another significant trend at GSX was the advancement of technology in the security space. From enhanced surveillance systems to AI-driven analytics, technology is enabling security firms to deliver more efficient and effective services. At Protos, this comes to life through our cutting-edge tools like Protos Connect, Protos Select, and our Client and Vendor Portal.

Protos Connect and Protos Select

Protos Connect is our proprietary mobile application that provides security officers with invaluable tools and insights to assist in safeguarding each client site and its unique requirements. The app streamlines the management of security operations by providing real-time data and analytics. Whether tracking guard locations, shift schedules, or incident reports, this centralized system ensures our clients are always in the loop. It empowers them to make informed decisions, address issues promptly and maintain full visibility into their security operations.

Protos Select is designed specifically designed for law enforcement officers seeking flexible off-duty work. As a user-centric job board, it offers a unique blend of functionality and ease, tailored to the needs of law enforcement professionals.

Protos Connect and Protos Select foster a proactive approach to security management by providing real-time communication tools and streamlined reporting capabilities. Our innovative platforms advocate for data-driven decision-making, shedding light on security trends through its comprehensive analytics.

Client Portal and Vendor Portal

Our Client Portal further enhances this by providing a comprehensive dashboard where clients can access critical security information, review service performance and generate reports. This transparency fosters accountability and builds trust, as clients can easily track key metrics and stay informed about their security investments.

The client portal empowers clients to see their program’s health on a dashboard view or leverage the data history for trending and long-term analysis. Top metrics include on-time clock-ins, total assignments per day per location, seeing incident snapshots, reviewing recent QA checks and running on-demand reports such as actual hours worked versus projected hours. Protos’ clients also benefit from incident transcripts, audio recordings and vendor performance all stored within the client portal.

The Protos Vendor Portal plays a crucial role in enhancing security providers’ operational efficiency. Through this platform, vendors can manage their entire security portfolio with ease. The portal allows providers to access real-time information, streamline reporting and track key performance metrics such as clock-ins, incident reports and quality assurance checks. By offering this centralized platform, the Protos Vendor Portal fosters transparency and accountability, empowering providers to adapt quickly to evolving security needs while maintaining high service standards.

Together, these tools offer an unparalleled level of control, empowering businesses to manage security operations more effectively while saving time and reducing costs. As technology continues to evolve, Protos remains committed to leveraging these advancements to meet our clients’ growing needs.

A Future-Focused Approach

The security trends we’ve seen underscore the importance of both personal touch and technological innovation. At Protos, we believe the future of security lies in the balance between these two elements. By maintaining a local presence and prioritizing customer service, we offer a human-centered approach that builds trust and accountability. We combine the personal touch with our advanced technology platforms, such as Protos Connect and the Client Portal, to ensure our clients benefit from real-time insights and operational efficiency.

As security needs continue to evolve, we’re here to lead the way, providing innovative, reliable and tailored solutions for businesses nationwide. For more information on how we can help safeguard your business, contact us today.