How We Deliver Security That Never Settles

By Protos Security Chief Executive Officer, Mark Hjelle

Across our company and provider network, I’m constantly amazed by the commitment and diligence our people deliver every day to provide guarding, off-duty, specialized and remote services. Protos is changing the way security is provided on a never-before-seen-scale. How? Let me give you a quick primer on our approach versus other large physical security providers, and why it allows us to promise a better overall security experience that never settles for less than exceptional.

The largest security providers in the world are trapped. They have a huge full-time employee base that requires constant churn management while vetting and training them to stay up to speed on customer protection needs. They’re also physically anchored to specific regions—and focused on certain vertical industries where they spend most of their resources. All of which makes them less flexible, and slower to respond to rapidly evolving security needs. 

Taking a different approach, Protos has built the most extensive network of pre-vetted local security vendors in North America plus the largest off-duty law enforcement network. Under our orchestration, using an integrated security management platform along with 24/7 management, we’re able to provide more agile, focused and customized security solutions to any number of locations across North America without being tied down by limitations in staff, training or expertise. With these experienced local security resources already in place, we can quickly pivot and stand up the best security resources in any region. All of which gives us great latitude and flexibility, including deeper relationships with other local organizations. 

This means our best and brightest can focus on executing security strategies and operations instead of worrying about finding the right people. And, it lets us continuously fine-tune performance and substitute resources without just swapping low-performing employees from one location to another.

Our promises to you

To show our confidence, commitment and dedication to every Protos customer, we have created a set of core promises:

Protos promises you a modern security experience that never settles and dynamically adapts when, where and how it’s needed.

How do we best deliver on that promise? By standing behind a series of other promises to ensure every customer gets a better security experience.

We’re accountable to you every day.

With our single-point-of-contact customer service, we are in constant communication with real-time reporting to make sure you know everything there is to know.

When surprises happen, we’ll be ready.

Our security resource flexibility and responsiveness is unmatched, enabling us to pivot quickly to better handle any situation.

We bill only for what we deliver.

Other big security services bill you based on generalized time frames—we only bill for security services we actually deliver. No hidden costs, no lost value.

We won’t rest until it’s right.

With our industry-leading continuous improvement program, we’re committed to creating a better security experience for you every day.

These promises are just an example of the unique value and relationship we create with every customer. Each promise helps keep all of us focused on every assignment, and how we need to operate to make sure you’re protected from—and more resilient to—any possible security threat.

To further demonstrate our commitment to these customer promises, we’re rolling out a “My Protos Promise” initiative across our organization. Employees in all departments are taking even more responsibility for how they contribute to our broader customer-centric approach. You can find them on display in all our office locations and to kick it off, let me share My Protos Promise with you: