It’s no secret that this is an unusual time and that many functions within retail – Loss Prevention especially – will be different. We face a volatile holiday season as increasingly cautious consumers and retailers both worry about illness, civil unrest, unemployment rates, the broader economy and more. With COVID-19 restrictions alone, we know that many stores may still need to limit capacity, leading to more consumer time spent waiting just to enter the store. Nearby restaurants with limited seating will make it more challenging for consumers to shop all day and former holiday staples, like Mall Santas, will be rare. While there is much that we can’t control this year, we can always work toward being more prepared.
To better understand and address current concerns, Protos Security surveyed its retail clients about their plans and challenges for the 2020 holiday season. All respondents expect to continue the COVID-19 safety measures they already have in place such as requiring masks, enforcing social distancing and frequent cleaning. The top concern among retailers was less traffic to physical stores, regardless of the specific contributing factor (or combination of factors). So, what can retailers and their Loss Prevention teams do to mitigate risks this holiday season?