Why Protos?

Security Services Nationwide

Protos is the premier provider of security guard and off-duty police services, placing our innovative technology and customer-centric approach at the center of our offerings.

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Protos Security has an unmatched 97% client retention rate
Customer Retention Rate

We take pride in turning our customers into repeat buyers by showing them a better way to manage their security program.

Protos Security is 4th in the security services industry
Largest Security Provider

When considering our vendor network, Protos’ expansive reach positions us as the 4th largest physical security services provider in the U.S.

Protos serves over 19,000 client locations with security services
Service Locations

Protos covers more than 19,000 locations annually across multiple industries, staffing the posts with a variety of security officer solutions.

11 million hours serviced in 2021
Annual Service Hours

Protos provides more than 11 million annual hours of security services across the U.S. and Canada, capturing every minute in our proprietary software.

Who We Serve

– Financial Institutions
– Manufacturing
– Healthcare
– Construction
– Residential
– Warehouse/Distribution
– Commercial Real Estate
– Higher Education
– Retail
– Environmental

What We Provide

– Armed security guards
– Unarmed security guards
– Off-duty police
– Loss prevention agents
– Concierge security officers
– Patrol services
– Access control
– Marked patrol vehicles
– Security camera monitoring
– Security device services
Protos Security Client Portal open on a laptop

Client Portal

With more than 1.5M clock in and clock out events logged annually, the Protos client portal provides real-time visibility into your security program’s performance while allowing for 100% accurate invoicing – down-to-the-minute. Additional advantages include reducing security program costs, capturing valuable data from the security officers and improving accountability of the officers – all while advancing the security industry through innovative technology.

The portal empowers clients to see their program’s health on a dashboard view or leverage the data history for trending and long-term analysis. Popular metrics include on-time clock ins, total assignments per day per location, seeing incident snapshots, reviewing recent QA checks and running on-demand reports such as actual hours worked versus projected hours. Protos’ clients also benefit from incident transcripts, audio recordings and vendor performance all stored within the client portal.

Client Portal Demo
Protos Security's dispatch center is staffed 24/7 with highly trained individuals

Dedicated Service Agent

All clients are assigned a Service Agent as their single point of contact. Service Agents are available for your day-to-day matters as well as routine service assessments to ensure you are receiving the best possible service. Additional support is added through a Strategic Account Manager (SAM), ensuring we are scaling to meet your needs as your security program grows. The SAM acts as a client advocate and offers strategic security program guidance.

These account team members are backed by our 24/7 dispatch and operations team, meaning assistance is always available. In addition to monitoring daily events, your Service Agent assists with billing and invoicing, ensuring post fulfillment, new service requests, changes to existing assignments, communicating client portal updates and enhancements, and generally having the health of your security program in mind.

Meet Team Protos
Protos Security Program Metrics showing graphs for punctuality, open posts, quality assurance scores, incident compliance, and security service requests

Quality Assurance

QA is a companywide priority at Protos which is evident through our customer service quality assurance checks and our ongoing software quality assurance.

To deliver the best customer experience, our QA Specialists perform location checks every 14 days to ensure proper service is provided at all locations. These results are shared with clients, vendors and Service Agents for evaluation. Over 9,600 QA surveys were performed in 2020 and many were followed by supervisor visits.

A dedicated QA division within the Protos Labs team tests the client portal software to ensure core functionality remains in place while new features are added. Clients submit feedback to our software and account teams which determines the priority of the new enhancements.

Protos Labs
Graphic displaying a network of connectivity across the United States to show Protos' nationwide security reach

Vendor Network

Through our network of over 4,000 security vendors, more than 11M service hours are tracked through our client portal annually. The extensive Protos network covers a variety of needs from emergency and temporary posts to long-term permanent security contracts. The vendor network’s diverse expertise and flexibility allows us to select the right guard company for your needs. It also allows our teams to staff your posts up or down as your needs change.

We have the industry’s largest network of screened and vetted security vendors combined with state-of-the-art technology and data analytics. Protos provides its vendor partners with weekly KPI reports showing them performance insights. Across all industries, our vendors’ security officers receive ongoing training allowing them to offer a wide variety of services from unarmed and armed guards to patrol vehicles and off duty police for an integrated security approach.

Protos’ Vendor Network