Direct-to-Agency vs. Outsourced Off-Duty Law Enforcement Services: Why Protos is the Smarter Choice

A police officer stands in front of a police vehicle on a city street. He wears a dark blue uniform with a badge.

When it comes to securing your people, property or projects with off-duty law enforcement, one of the most important decisions you’ll make is whether to manage it yourself or outsource to a trusted partner. At Protos, we help clients unlock the full return on investment (ROI) of their security spend by delivering a better way to manage off-duty law enforcement programs. We eliminate the hidden costs of internal coordination, elevate the quality and consistency of off-duty law enforcement programs and assume full risk through comprehensive insurance coverage.

The People, Places and Purpose Behind Protos’ Guarding Services

Did you know that Protos Security is considered one of the fastest-growing guarding companies in North America? Since being acquired by the private equity firm Southfield Capital in 2019, Protos has experienced remarkable growth – acquiring new businesses, increasing our workforce, advancing the proprietary software that first set us apart and broadening our service offerings to include guarding, off-duty, specialized and remote services divisions.

Workplace Violence Prevention Strategies: How to Create a Safer Work Environment

Employees seated in a training room attentively listening to a workplace safety presentation, with a projector screen at the front and an orange-colored wall in the background.

Workplace violence affects every industry, posing risks to employee safety, business continuity and legal compliance. At Protos, we believe that prevention starts with preparation. In this article, we explore actionable workplace violence prevention strategies, training approaches and risk management frameworks to help organizations create safer, more resilient environments.

Protos Security to Showcase Innovative Security Solutions at ISC West 2025

ISC West logo with cityscape background

Protos will be exhibiting at ISC West in Las Vegas. At ISC West, Protos will demonstrate its latest advancements in security technology, illustrating how its software ecosystem enhances efficiency, transparency and scalability, improving security outcomes and providing the visibility businesses need to operate with confidence.

How We Deliver Security That Never Settles

headshot of Mark Hjelle with "The Protos Promise"

At Protos, we believe in a modern security experience that never settles and dynamically adapts when, where and how its needed. In this blog, Protos Chief Executive Officer Mark Hjelle shares how Protos delivers that promise to our customers, elevating the exceptional experience every day.

Protos
Headquarters

383 Main Ave, Suite 505
Norwalk, CT 06851, USA
Phone: 203.941.4700

Protos
Headquarters

383 Main Ave, Suite 505
Norwalk, CT 06851, USA
Phone: 203.941.4700

Mark Hjelle

Chief Executive Officer

Mark Hjelle is the CEO of Security Services Holdings, LLC as well as Protos Security and its subsidiaries. Mark is an experienced Chief Executive Officer and Board Member who has led large national business and facilities services firms for nearly 25 years delivering strong top- and bottom-line growth while building high-performing teams with strong culture. Most recently, he was CEO for CSC ServiceWorks, a B2B2C provider of technology-enabled consumer services. Prior to CSC, Mark was President of Brickman/Valleycrest a national provider of exterior landscape and snow removal services. Over the course of his 18-year tenure at Brickman, he held numerous leadership positions in operations, finance and business development. Mark holds a Bachelor of Science degree in Economics from The Wharton School of Business, University of Pennsylvania, a Master of Government Administration from the University of Pennsylvania Fels Institute of Government and a Law Degree from Case Western Reserve School of Law.