Why Protos?

SECURITY SERVICES For the DISTRIBUTION AND LOGISTICS Industries

Protos dynamically adapts supply chain security solutions to safeguard employees, the warehouse and all stages of the distribution industry.

A modern
security Experience

At Protos we understand supply chains are a significant target for theft, workplace violence, property damage, vandalism and a host of other crimes. That’s why we work with you on end-to-end security in your supply chain, deploying specialized measures designed to minimize vulnerabilities and protect goods as they move through various stages of the supply chain.

  • Armed and unarmed Officers
  • Off-duty law enforcement
  • Patrol services
  • High-value goods protection

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Industry Certifications

Purpose-built Technology

Our proprietary Dynamic Security Management Platform puts improved staffing, vetting, training, visibility, accountability and flexibility at your fingertips. Plus, our portal provides insights based on real-time local observations and national industry insights. 

Now you can easily manage a security strategy—and save time and money with more efficient operations—all while reducing risk and liability.

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SAFETY AND RISK Mitigation

Protos is hyper-vigilant about your day-to-day operations. Part of that vigilance means being ready for any emergency with comprehensive coverage. We adapt to make sure the supply chain remains uninterrupted and resilient no matter what.

  • On-call emergency coverage
  • Pre-emergency planning
  • Post-emergency stabilization
  • Hurricane coverage
  • Labor force and strike coverage
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Facility Management

We provide full facility management for your distribution and logistics centers using video surveillance and access control to minimize loss, prevent theft and reduce security risks.

Specialized Services

Protos offers specialized services to provide versatile security solutions that adapt to the dynamic nature of supply chain operations and mitigate high-stakes risks.

Safety, Training and Risk Mitigation

We improve security and risk mitigation by focusing on critical training and preparedness for both safety and compliance within the logistics sector.

The Vendor Network

Our network of over 2,000 security vendors allows us to ensure your sites have the correct uniforms, trainings and certifications because we right-match their offerings to your requirements. The extensive Protos network covers a variety of needs from emergency and temporary posts to long-term permanent security contracts. The vendor network’s diverse expertise and flexibility allows us to select the right guard company for your needs. It also allows our teams to staff your posts up or down as your needs change.

And while Protos is not a Minority or Woman Owned Business, 52% of Minority, Woman, Disabled or Veteran owners make up Protos’ vendor network. We are able to place these companies at a particular location if that is a request by the client.

All Protos clients Receive:

Client Portal Access

Our innovative, software-forward approach is truly our differentiation. Our proprietary data-rich software monitors and measures security program health from onboarding through ongoing support. All Protos clients receive access to the Protos client portal, for as many users as needed. The platform is a guard force management tool that delivers improved transparency, accuracy, accountability and efficiency. It provides real-time data for greater visibility as well as historical data for identification of longer-term trends and analysis.

From ordering security services on your phone and ensuring your teams are currently onsite to tracking KPIs and downloading detailed reports, managing your security program is easy from one centralized location using the Protos client portal. Many customers also enjoy knowing that feedback provided on our software feeds the software development pipeline so future iterations of the client portal include enhancements driven by customer demand.

A Customer Success Team

Protos clients receive multiple layers of support. All clients are assigned a Service Agent as their single point of contact, and they are available for day-to-day matters as well as routine service assessments. National Account clients receive additional support through the Strategic Account Management (SAM) Program, ensuring we are scaling to meet your needs as your security program grows and changes. The SAM acts as a client advocate and offers strategic security program guidance.

Assistance is always available through our 24/7 dispatch and operations team. In addition to monitoring daily events, these teams assist with billing and invoicing, ensuring post fulfillment, new service requests, changes to existing assignments, communicating client portal updates and enhancements, and generally having the health of your security program in mind.

Testimonials

WHAT OUR CLIENTS ARE SAYING

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Interested In Learning More ?

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Contact Our Sales Team

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Protos
Headquarters

383 Main Ave, Suite 505
Norwalk, CT 06851, USA
Phone: 203.941.4700

Mark Hjelle

Chief Executive Officer

Mark Hjelle is the CEO of Security Services Holdings, LLC as well as Protos Security and its subsidiaries. Mark is an experienced Chief Executive Officer and Board Member who has led large national business and facilities services firms for nearly 25 years delivering strong top- and bottom-line growth while building high-performing teams with strong culture. Most recently, he was CEO for CSC ServiceWorks, a B2B2C provider of technology-enabled consumer services. Prior to CSC, Mark was President of Brickman/Valleycrest a national provider of exterior landscape and snow removal services. Over the course of his 18-year tenure at Brickman, he held numerous leadership positions in operations, finance and business development. Mark holds a Bachelor of Science degree in Economics from The Wharton School of Business, University of Pennsylvania, a Master of Government Administration from the University of Pennsylvania Fels Institute of Government and a Law Degree from Case Western Reserve School of Law.