Security During Unpredictable Times
Best Practices for Security
It has officially been a year since the World Health Organization declared COVID-19 a pandemic. Almost overnight, everything was suddenly about navigating “unprecedented ” or “challenging” times. Many organizations have since closed and re-opened their locations. Even those that didn’t close had to make drastic changes to operations for a safer environment. Amid all these changes, the security industry has needed to be more flexible than ever, scaling up and down as client needs changed in different ways across verticals.
Now we’re looking back at this year when many organizations, Protos included, spent time “pivoting in response to COVID-19” and adapting to a “new normal.” With a year of first-hand knowledge, we would like to share advice on ensuring a safe and efficient security program in unpredictable times so that our industry can be better prepared to face future challenges.
How can the security industry play a part in the solution for navigating the new normal? Protos Security believes it is a responsible business practice for security providers to step up to the plate of today’s challenges. The groundwork laid today will have a major impact on the future and on the businesses that the security industry serves. The Protos team would like to share our recommendations on ensuring a safe and efficient security program.
Six best practices to consider as you evaluate your security program amid uncertain times:
1. On Time & Healthy Security Officers
Security officers need to continue to show up on time, however arriving healthy is of utmost importance. Taking the time to train security officers regarding proper hygiene, PPE and social distancing is an important step in keeping clients – as well as their customers, employees and visitors – healthy.
2. Sufficient Staffing
On top of health concerns, tensions are running higher than ever – from growing “pandemic fatigue” to surviving this past (uniquely stressful) holiday season. Your security provider needs to be able to efficiently staff enough security officers to meet evolving needs – whether those needs are due to civil unrest, amplified incidents as pandemic fatigue reduces willingness to follow guidelines, larger crowds during the holidays or any other potential challenges.
3. Quick Responses
As many companies have had to move to a remote working environment, be sure that your security company’s dispatch and customer service center is continuing to operate at full capacity. Otherwise, your security officer order might be delayed or not filled due to a lack of dispatch workers to process requests.
4. Embrace Technology
As our world continues to evolve at an increasingly rapid pace, yesterday’s technology won’t keep us as secure as it used to. Consider adding more flexible services such as remote security monitoring which can keep locations safe without officers physically onsite 24/7. Smart camera analytics can alert security monitoring to potential threats which can then be confirmed and handled in real-time. Services like this allow for customized security that is truly agile and can be scaled up or down as your needs change.
5. Enforcement of New Protocols
Today more than ever, each security officer is an integral part of your team, helping not only to deter theft or disturbances but also to enforce new COVID-19 policies and practices such as temperature checks, crowd control, limiting access to stores and ensuring patrons stay six feet apart. Your security provider should be able to adequately train officers on these newer procedures and work with you to ensure you’re up to date on evolving guidelines.
6. Comprehensive Coverage
Make sure your security provider is truly an extension of your team and does not have a one-size-fits-all approach. They should reflect and implement your policies and procedures – and be willing to adjust them as your needs and operations change. Look for a true partner that has policies, systems and multiple offerings in place to help you balance your time, cost, staffing and new security challenges.
Adapting to an evolving new normal can be a long process and recovery will take time. Despite these challenges, we’re in this together and the security industry has stepped up to help in new and unexpected ways. As long as we keep working to balance the good with the bad, we’ll make it through these challenging times and be better prepared for future challenges.
See Protos' guard force management software for yourself.