Advancing Security with Technology

Security Services nationwide

Protos is quickly becoming the premier guard service company by placing our innovative technology and customer-centric approach at the center of our offerings.

Our Services
Security guard standing outside of a building security camera on a simple wall Protos Security Nationwide security monitoring services

WHY CHOOSE
PROTOS?

Our Service Commitments
  • Seamless Post Fulfillment
  • Uniformity and Officer Accountability
  • Real-time Reporting and Transparency
  • 100% Invoice Accuracy
  • Account Management
  • Surplus of Officers
As one of the largest providers of security nationwide, Protos is uniquely qualified to address and better meet the unique challenges that security and facility managers face.

Protos clients can easily request security service in one of three ways: phone, email or online. Requests are processed through our 24/7/365 dispatch team in Roanoke, VA. Once our dispatch team receives the request, an email is sent to the client confirming that dispatch is working to obtain coverage. Each request is also immediately placed into the Protos purpose-built queue so it is prioritized with the proper amount of urgency.

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Protos' proprietary guard force management software platform was designed specifically to fit the needs of national companies and is unrivaled in the security industry.

With Protos, you receive security services at a national level while being serviced by locally owned and operated businesses passionate about security. Typically, our suppliers are small to regional service providers founded by former police or military. As entrepreneurs, they live and thrive by their business succeeding and they have vast experience and leadership across the spectrum of security. Like Protos, they have a vested interest in making sure clients are not only happy but are being heard and understood.

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Full data transparency into all aspects of your security program is available to all Protos customers through our unrivaled and innovative client portal.

Protos’ proprietary client portal technology captures real-time, accurate data from your officer program, spanning from timekeeping to incident reporting. We deliver improved transparency, accuracy and efficiency of your security program so you can focus on other priorities.

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Invoices are based on confirmed time worked rather than projected time or estimates because an effective security program shouldn't come with surprises.

Through Protos’ technology, all security officers are required to clock in using their smartphone or an onsite caller ID verified phone along with a unique 4-digit pin. Protos can GPS verify that the officer is at your site and our system then sends a link to their smartphone to finish the clock in the process. The officer must be within 400 yards of the client’s location to successfully clock in. These steps ensure that officers only clock in when they arrive. In addition, billing is handled in real-time and offers options to fit the client’s individual needs. For example, Protos can provide one invoice every week including all sites covered or an invoice per location each week.

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Offering one point of contact backed by our 24/7 dispatch & operations center and covering a variety of client needs across all 50 states, Canada and Puerto Rico.

To uphold our service first culture, Protos has several measures in place to simplify our client’s jobs as well as to check in on satisfaction levels. Each client is assigned a Strategic Account Manager (SAM) to function as a client advocate and a Client Account Manager (CAM) as their main point of contact for day-to-day matters. These account team members are also backed by our 24/7 dispatch team meaning assistance is always available.

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Protos has the largest security partnership network, with more than 4,000 well-vetted security guard suppliers places strategically across our coverage areas.

Our unique model provides security officers from thousands of well-vetted security services suppliers, all backed by the consistency of our client portal technology with an unprecedented 100% adoption rate. This provides us with not only the largest and most flexible “bench” of officers to choose from, but also enables us to match the best service for clients based on a variety of factors. These factors include individualized client and post requirements, the supplier’s track record and service rates.

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97 Customer Retention

Our client satisfaction rate speaks for itself and clients love using our technology offerings.

90 Average Speed to Post

With an unrivaled speed to post, we can staff faster than even the largest companies.

350k Incident Alerts Annually

Security officers are using Protos' technology 24/7 to report incidents in real-time.

12k Service Locations

We serve a variety of clients in numerous industries through our integrated security approach.

Protos' Key Differentiators

What Sets Us Apart?

  • Two people icon 24/7 Dispatch Center

    Protos offers one point of contact for nationwide security, all backed by our 24/7 dispatch and operations center.

  • security guard shield with circles under it Innovation & Technology

    Protos is known as an industry disrupter and we're always working to expand our services with innovative new ideas.

  • Finger tapping a button on the Protos Client Portal Unrivaled Client Portal

    Our portal's features include the seamlessness of a single sign-on and the simplicity of ordering security guarding services online.

  • Icon showing an outline of the united states to depict Protos Security's nationwide security coverage Nationwide Coverage

    Protos offers nationwide security coverage including Puerto Rico and extends service into Canada as well.

WHO WE
SERVE

WHO WE SERVE Group of five security guards showing a variety of uniforms and standing in front of a on a white background
  • Financial Institutions
  • Warehouse/Distribution
  • Manufacturing
  • Commercial Real Estate
  • Healthcare
  • Higher Education
  • Construction
  • Retail
  • Residential
  • Environmental

WHAT CLIENTS
ARE SAYING

TESTIMONIALS

Protos is the only guard company where I constantly receive compliments on the level of service they provide. Plus the technology they bring to the table is unmatched. We have experienced a 5% savings because of time worked being properly billed and reported.

Loss Prevention Manager of Distribution Regional Logistics Company Protos Security guarding logistics warehouse with line of trucks

Protos has always delivered what they say. When we call for emergency service, they constantly communicate with us until the request is filled. Compared to our previous provider, they are great communicators and I have and would highly recommend them to anyone.

Customer Support Manager National Provider of Home Security Services Protos Security Guard Alarm Response

Protos is a single point of contact for guard coverage in all of our stores and distribution centers. We can also follow up using various reporting tools, which greatly enhances our ability to manage and be informed of our guard activity. They have truly found a way to add value to an age-old solution.

Senior Security Manager Global Fashion Retailer Protos Security guarding retail mall with blurred shoppers walking

LATEST NEWS

Repeating Protos Security logo background showing rebranded logo

Protos Security Announces Rebrand, Affirming Client Commitment

Robotic Assistance Devices (RAD) logo with circuit board background, depicting the partnership between Protos and RAD with security devices

Robotic Assistance Devices Announces Dealer Agreement with Protos Security

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LATEST BLOG

Security guard shield with code for the future of security technology

How Technology will Impact the Future of Security

Outline of people with a city scape background

What is the Protos Service First Culture?

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